TPL- Quality/Test Engineer 2

Somerset Staffing • Peoria, AZ

21h

About The Position

To serve as the first point of contact for client's dealer technical communicators requiring assistance with product problem health management. The DSE-2 provides the dealer with interim and permanent repair information to restore product functionality. Position will accomplish: The initial triage on product health events (includes the receiving and recording of Incident Reports). Records event information for future reference and for CPI data mining Investigates documented information Manages dealer inquiry to closure.

Requirements

• Detail-oriented person with strong mechanical / product knowledge and / or an Engineering degree (accredited engineering or related degree).
• Hands-on machine experience.
• 2-4 years of product support related experience or equivalent.
• Demonstrated proficiency in Caterpillar product line and related products.

Responsibilities

• Serve as the first point of contact for client's dealer technical communicators requiring assistance with product problem health management.
• Provide the dealer with interim and permanent repair information to restore product functionality.
• Perform initial triage on product health events, including receiving and recording Incident Reports.
• Record event information for future reference and for CPI data mining.
• Investigate documented information.
• Manage dealer inquiries to closure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level