Quality Technician

Brio Water Technology•Hacienda Heights, CA

7h•Onsite

About The Position

The Quality Inspector/Technician is responsible for product inspection and testing, diagnosing the root cause of complaints, documenting, and processing returned products, with a focus on water coolers and filtration. This role ensures that products are evaluated accurately for defects, repaired when possible, and dispositioned according to company standards.

Requirements

Associates degree or higher education required
1–2 years of warehouse or product testing experience
Basic mechanical aptitude and familiarity with small appliances
Ability to lift up to 50 lbs and stand for long periods
Strong attention to detail and ability to follow SOPs/work with a system
Strong organizational skills, ability to work in fast-paced environment
Basic computer skills (email, word, spreadsheets, ERP/RMA entry)

Nice To Haves

Familiarity with water cooler function and parts (compressor, heating tank, etc.)
Experience with handheld tools and multimeters

Responsibilities

Receive and Inspect Sample Products/Returns
Track returned products upon arrival
Diagnose the root cause issue for returns
Unpack returned units and visually inspect for physical damage (as needed)
Verify RMA (returned merchandise authorization)
Diagnose Product Issues
Test returned units and product samples for functional issues (cooling, heating, leaks, etc.)
Identify cosmetic vs. functional defects and document findings
Repair or Recondition Products
Clean and repackage units as needed (for resale, parts refurbish, or scrap)
Perform basic repairs if authorized (e.g., replacement of product components if in inventory)
Documentation & Reporting
Complete inspection logs and testing data
Coordinate with QA and CS (Customer Service) Teams
Report patterns of defects to Quality leadership/CS
Communicate any missing parts or customer misuse to QA Management
Support Warehouse Operations
Maintain organized work area (5S)
Support inventory reconciliation for returns stock