Quality Technician

Pratt Industries•Macungie, PA

14h

About The Position

The Quality Technician assists the Quality Manager at the plant. The role supports quality processes and customer complaint resolution, document and defect control, sorting and rework, KPI and corrective action reporting, and safety activities at the distribution center. The position requires strong organization, attention to detail, communication, time management, problem-solving, and the ability to handle multiple tasks and changing situations. Performance is measured against operating standards for quality, cost, safety, customer satisfaction, and productivity, as well as personal growth, employee relations, and creativity.

Requirements

Excellent attendance.
Strong time-management skills; self-driven and self-motivated.
Outstanding organizational skills and attention to detail.
Ability to solve practical problems and interpret verbal and written instructions.
Ability to multitask and deal with varied challenges and situations.
Ability to read, comprehend, and interpret operating instructions, training materials, and procedure manuals.
Excellent communication skills, including the ability to speak effectively with employees, managers, and customers.
Strong listening skills and ability to provide positive and corrective feedback.
Computer literacy and proficiency with Microsoft Office, especially Excel, Access, and PowerPoint.
High school graduate or equivalent; related college degree, technical courses, or a two-year associate degree are also noted.
At least one year of experience in a related field.
Ability to read a tape measure accurately and quickly; calculate percentages, measurements, volume, and rate; and apply high-school mathematics.
Ability to solve practical problems involving concrete variables and limited standardization, and interpret written, oral, diagram, or schedule-based instructions.
Regularly walk, talk, and hear; frequently stand, use hands to handle or feel objects, and reach with hands and arms; occasionally sit; regularly lift or move up to 50 pounds.
Vision requirements include close, distance, color, peripheral, and depth vision, and ability to adjust focus.

Nice To Haves

Knowledge of LEAN manufacturing, ISO, Six Sigma, OSHA, or a safety-related field.

Responsibilities

Assist the Quality Manager at the plant location.
Participate in the internal and external customer complaint process, including entering and tracking complaints, receiving complaint issues, and supporting resolutions and root cause analysis.
Perform process audits.
Enter data.
Manage and control safety, training, and quality documents.
Control non-conforming supplier defects and returns.
Manage sorting and rework.
Manage weekly KPIs and compliance with corrective action reports (CARs).
Prepare preventive action reports (PARs).
Lead the Safety Committee in the distribution center.
Conduct seven-minute safety training sessions for distribution center employees.
Complete safety and incident forms.
Meet or exceed operating standards for quality, cost, safety, customer satisfaction, and productivity.
Develop and agree on annual professional goals with the employee's supervisor.
Contribute ideas to advance the business and support employee relations through respectful communication and interaction.