Quality Technician

NOVO•Louisville, KY

6d•Onsite

About The Position

NOVO Health Services offers linen management solutions to the healthcare industry, focusing on safety and infection control. They provide partner hospitals with a value-driven linen management control system that measures and monitors linen utilization to eliminate excess internal costs. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes. NOVO Health Services is a leader in the Laundry industry providing a fresh approach to healthcare linen services with an innovative approach that puts the patient experience first, while driving down program costs without impacting service or quality. The Quality Technician supports the site-level Quality and Compliance Systems for the hygienic processing of healthcare textiles. This role ensures daily compliance with HLAC, TRSA Hygienically Clean, and ISO 9001:2015 standards while serving as the plant’s key contact for infection prevention, product quality, and document control.

Requirements

High School diploma or GED required.
Minimum 2–3 years of quality, compliance, or production support experience (preferred).
Familiarity with HLAC, TRSA Hygienically Clean, or comparable hygiene and quality programs.
Understanding of ISO 9001:2015 quality management systems and internal audit principles.
Proficient in document control, recordkeeping, and training systems.
Analytical mindset with ability to trend quality data and identify improvement opportunities.
Strong communication and interpersonal skills; able to work effectively with plant staff, management, and auditors.
Competent in Microsoft Office and SharePoint/Smartsheet systems for QMS tracking.

Nice To Haves

Associate degree or equivalent industry experience in quality, healthcare, or manufacturing preferred but not required.
ISO 9001:2015 internal auditing or quality systems training preferred.
Experience in healthcare laundry or other regulated/validated environments is advantageous.

Responsibilities

Perform infection prevention (IP) and product audits, ensuring compliance with HLAC and TRSA standards.
Conduct process and work-construction audits to confirm hygienic, appearance, and order accuracy requirements are maintained.
Manage local document control, including removal of obsolete procedures, posting of new documents, and verifying operator training on updates.
Maintain training matrices and records in coordination with Human Resources; ensure ongoing training compliance beyond initial onboarding.
Support customer complaint investigations, collect data, assist root cause analysis, and issue or implement quality alerts as needed.
Execute incoming product and linen inspections, monitor supplier performance, and support vendor quality verification.
Track and report defect rates (stains, holes, wash loss, packaging, etc.) to support continuous improvement and trend analysis.
Verify critical-to-quality (CTQ) process parameters such as wash temperatures, drying cycles, ironer settings, and hygiene validation steps.
Conduct or coordinate scale verification and equipment calibration checks as part of internal audit readiness.
Participate in product or customer introduction reviews (APQP-style) to verify product quality, packaging, and performance before rollout.
Support corrective and preventive action (CAPA) activities in collaboration with the Regional Quality Manager.
Provide feedback and recommendations for continuous improvement, particularly where quality, hygiene, and appearance impact customer satisfaction.
Serve as the on-site liaison for internal audits, regional quality visits, and accreditation reviews.