Quality Technician- 1st Shift

Masco Corporation•Lapeer, MI

About The Position

The Quality Technician supports daily production operations and promotes accountability, safety, and continuous improvement on the production floor. The role provides quality audit support, calibrates gauges, maintains accurate records, and trains employees on quality standards. The technician helps ensure quality requirements are met, performs complex measurements, analyzes quality data, and leads structured problem-solving initiatives. This is a hands-on subject matter expert role focused on technical quality knowledge, including metrology, measurement equipment function and troubleshooting, and quality data analysis. The technician models Delta Faucet Company’s core values by meeting expectations, communicating clearly, and maintaining focus on Safety, Quality, Delivery, and Cost (SQDC) metrics. The role supports all shifts and may provide backup coverage for the Team Leader role.

Requirements

High school diploma or equivalent.
Experience in a manufacturing or production environment.
Strong communication, organization, and accountability.
Comfort using Microsoft Office and production tracking systems.
Ability to lift, bend, and reach, including below waist level and above shoulder level.
Ability to lift, push, and pull up to 25 pounds frequently and up to 50 pounds occasionally.
Ability to work daily overtime and provide weekend support as dictated by the production schedule.

Nice To Haves

Prior quality technical experience.

Responsibilities

Lead by example in safety, quality, attendance, and work ethic.
Communicate gauge calibration status, changes, and gauge control expectations to team members.
Foster collaboration between shifts and departments; support all shifts.
Support conflict resolution and promote a positive work environment.
Perform as backup for the Team Leader role.
Monitor the personal work area and comply with safety protocols and PPE requirements.
Conduct daily safety checks, report or escalate hazards, and participate in daily safety discussions.
Promote a proactive safety culture.
Maintain readiness of quality audit equipment and calibrate quality measurement tools and gauges for production use.
Document quality non-conformances and collaborate with Quality and Production Team Leaders on real-time resolution, including developing sorting or rework practices.
Follow escalation procedures, including the Quality Hold process and issuing Quality Alerts.
Support root-cause analysis and corrective actions for recurring problems.
Perform the quality auditor role in extrusion, including vac forming as needed.
Support Kaizen events and problem-solving workshops.
Participate in MOS certification training to develop lean skills.
Help identify technical challenges and suggest improvements.
Train new and existing employees on quality equipment and basic troubleshooting.
Share technical lessons learned with Quality auditors to support their development.