Quality Technician

EPTA•Columbus, GA

About The Position

The Quality Technician helps resolve quality issues and supports quality activities in collaboration with the team, customers, colleagues, and suppliers. The role supports quality excellence through document control, continuous improvement, root-cause analysis, Field Service Report (FSR) investigations, first article inspections, CPS certification and training, and supplier evaluation. The position involves recording and analyzing nonconformities, investigating complaints and manufacturing-coded FSRs, determining containment and corrective actions, conducting inspections and audits, and supporting improvement projects. The Quality Technician maintains the document control system, provides CPS training and certification, supports internal and external customers, and coordinates with the Quality Supervisor/Manager. The role is described as permanent and offers flexible working hours and remote work whenever possible, with necessary technical equipment provided.

Requirements

At least 2 years of relevant professional experience in the manufacturing industry, with a strong background in quality and/or production lines.
Associate’s degree, technical degree, certification, or a high school diploma combined with professional experience.
Strong PC skills, including proficiency in Microsoft Office (Word, Excel, Access, and PowerPoint) and Microsoft FrontPage.
Ability to read blueprints, technical drawings, and technical documents.
Ability to use mechanical measuring devices such as micrometers, calipers, and tape measures.
Basic electrical knowledge and ability to use electrical meters (volt, ohm, amp).
Specialized technical training in metrology/calibration and familiarity with KW products and processes.

Nice To Haves

Experience in calibration or metrology.

Responsibilities

Record and analyze nonconformities using specific tools and databases.
Investigate manufacturing-coded Field Service Reports (FSRs) to determine corrective actions.
Define containment actions to minimize issues related to customer and supplier complaints.
Determine root causes of problems and propose robust corrective actions.
Conduct First Article Inspections (FAI) and sort or rework parts and components when required.
Perform quality audits and supplier visits or evaluations.
Collect data for KPI reports and suggest continuous improvement initiatives.
Execute improvement projects as assigned.
Maintain the document control system, including creating Manufacturing Process Instructions (MPIs).
Provide CPS training and certification.
Provide support and maintain daily contact with internal and external customers.
Coordinate with and support the daily activities of the Quality Supervisor/Manager.
Perform other duties as assigned while observing safety regulations and precautions.