Quality Technician - 1st Shift

TTM•Syracuse, NY

1d•Onsite

About The Position

The primary responsibilities of this job profile include: Maintaining calibration database and records, Controlling quality documents and revisions, Processing RMAs and customer complaints, Coordinating customer and third-party source inspections, and Supporting audits and quality reporting. This role supports the Quality Management System (QMS) by maintaining calibration and quality records, controlling documented information, coordinating customer returns and complaints, and supporting inspection activities. This role serves as a central point of coordination between Quality, Operations, Supply Chain, and Customers to ensure compliance with internal procedures and customer/regulatory requirements.

Requirements

Ability to perform assigned tasks independently with limited supervision
Ability to read and understand PCB drawings
Ability to perform repetitive tasks accurately
Must be a detailed oriented individual
Ability to use measurement tools such as calipers, gauges, or CMM equipment
Ability to work both independently or as part of a team
Demonstrates ability to work in a dynamic, fast-paced work environment
Ability to accurately perform basic computer tasks
Requires understanding of related inter-department processes
Ability to collect data and update measurements
Strong communication skills in English-verbal & written, planning, and organizational skills.
Strong computer skills and technical aptitude
Ability to manage multiple administrative and written tasks professionally and accurately within designated timelines.
Must be able to handle interruptions to work flow as necessary to accommodate requests.
Acquires job skills and learns company policies and procedures to complete routine tasks.
Works on assignments that are routine in nature, requiring limited judgement.
Has little or no role in decision making.
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

Nice To Haves

Experience within the aerospace industry (i.e AS9100, AS9102, IPC-6012, IPC-A-600) is a plus.
Previous experience reading and interpreting GD&T requirements on manufacturing drawings helpful.
PCB experience preferred, but not required.
Experience with ETQ Reliance & Oracle a plus.

Responsibilities

Maintain the calibration database for all inspection, measuring, and test equipment
Schedule calibration activities and coordinate with internal teams and external calibration providers
Track calibration status, certificates, and out-of-tolerance conditions
Ensure calibration records are accurate, complete, and retained per record-retention requirements
Process Return Material Authorizations (RMAs) in accordance with company procedures
Log, track, and route customer complaints to appropriate functions
Ensure timely investigation support and communication with internal teams
Maintain complaint and RMA records, metrics, and closure status
Coordinate customer and third-party source inspections
Assist with internal and external audits (ISO 9001 / AS9100 / customer audits)
Maintain quality records and databases
Ensure controlled documents are reviewed, approved, released, and distributed correctly
Track quality metrics and provide status reports as requested
Support continuous improvement and corrective action activities
Works to develop customer relationships through collaboration, respect, professionalism, trust and integrity.
Listens to and understands customer requirements taking prompt, appropriate action that exceeds expectations
Interface with the supplier quality, receiving, procurement, and additional production departments to obtain and compile all necessary documentation required for source inspection package.
Perform all other related duties as assigned.

Benefits

medical
dental
vision
401k
flexible spending and health savings accounts
accident benefits
life insurance
disability benefits
paid vacation & holidays
An annual or quarterly company bonus may apply based on position assignment.
Positions hired for alternative shift may be eligible for a shift premium based on the assigned shift and location.