Quality Technician III
About The Position
The Tech Lead is responsible for improving customer satisfaction and owner loyalty by accelerating market action and developing innovative repair methods suited to dealer technician capabilities. The role leads efforts in PST Market Quality Engineering to identify challenges and barriers to prompt, high-quality diagnosis and repair by dealer automotive technicians. The Tech Lead provides test methods, results, and technical feedback to help develop corrective actions for automobile market quality concerns, reduce time to market action, and maintain quality. The position applies expertise in repair methods, component installation, documentation, maintenance, and mentoring to support projects and strengthen dealership capabilities and technician understanding of Service Bulletin repair methods.
Requirements
- High school diploma required.
- Ten years of automobile experience as a full-line Technician.
- Driving record background check and approval to operate company vehicles; ability to operate Engineering Test vehicles is required.
- High mechanical aptitude and completion of Honda/Acura technical training.
- Well-rounded understanding of automobile technology and future technology such as CASE and/or fuel cell systems and components.
- Competent use of hand tools, measuring equipment, electronic test equipment (HDS/Pico Scope and DVOM), alignment equipment, brake finishing equipment, wheel balancing equipment, and air-conditioning service equipment.
- Proficient PC and office skills, including typing, data entry, MS Word, MS Excel, and MS PowerPoint.
- Excellent communication skills and ability to articulate technical information and test results.
- Ability to interact with internal and external peers to achieve shared goals while maintaining good relationships.
- Ability to complete work within expected guidelines and to multitask and prioritize multiple projects.
- Ability to operate a forklift; certification required.
- Ability to lead teams and advise on vehicle repairs.
Nice To Haves
- Two years of Automotive Trade School, an associate degree in Automotive Technology, or equivalent work experience.
- ASE certifications A1–A8 and L1.
- Honda and Acura Master Technician experience.
Responsibilities
- Verify hardware and software repair methods, including countermeasure component installation and flat-rate times, before Service Bulletin instructions and procedures are released to dealership technicians.
- Install and verify suspected faulty components requested by Engineers using shop manuals, bulletins, and other online systems; diagnose issues and communicate results verbally and in writing. Complete work orders within specified timelines: A-rank in 2 working days, High in 4 working days, Medium in 6 days, and Low in 10 days.
- Represent AHM at off-site activities, including press and dealer events, to ensure vehicles are in top condition; attend port activities to confirm vehicles meet design criteria and are ready for dealer distribution.
- Conduct component installations and procedure verifications to validate flat-rate times and determine accurate time estimates for cost-effective planning.
- Conduct and lead dealer visits to observe repairs firsthand and confirm bulletin effectiveness.
- Mentor technicians by sharing technical knowledge and expertise, supporting skill development and performance, and providing guidance on complex vehicle issues.
- Lead teams and advise on vehicle repairs.
Benefits
- Competitive base salary, with pay based on factors including geographic location and work experience.
- Paid overtime.
- Regional bonus when applicable.
- Medical, dental, vision, and prescription drug benefit plans.
- Paid time off, including vacation, holidays, and shutdown.
- Company-paid short-term and long-term disability.
- 401(k) plan with company match and additional contribution.
- Relocation assistance if eligible.
- Advancement opportunities and career mobility.
- Education reimbursement for continued learning.
- Training and development programs.
- Tuition assistance and student loan repayment.
- Lifestyle account.
- Childcare reimbursement account.
- Elder care support.
- Wellbeing program.
- Community service and engagement programs.
- Product programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
