Quality Technician II

TOPPAN Packaging Americas • Morristown, TN

18h • $21 - $26 • Onsite

About The Position

The Quality Technician II plays a key role in supporting and advancing the plant’s quality management system. This position focuses on data analysis, process improvement, training, food safety support, and cross-functional collaboration to ensure customer requirements and quality objectives are met.

Requirements

• high school diploma or GED
• follow directions and complete assignments in a fast-paced environment
• maintain logs and records in a legible, accurate, and timely manner
• accurately use a ruler and perform basic mathematical functions
• demonstrate the desire, ability, and initiative to advance through progression
• maintain high standards of professionalism when working with others
• have or are willing to obtain forklift certification

Responsibilities

• Conduct process capability studies as required
• Analyze customer feedback for trends and continuous improvement opportunities
• Train plant personnel on the quality system
• Maintain customer property
• Prepare and document Certificates of Analysis (COAs) and Certificates of Conformance (COCs)
• Assist the food safety team and support food safety initiatives
• Assist in the development of quality action plans
• Assist in establishing and monitoring plant quality objectives
• Ensure quality management system processes are established, implemented, and maintained
• Ensure customer feedback is completed on time with root cause identified and corrective actions implemented
• Achieve and maintain Blue Belt certification
• Analyze SPC data, customer feedback, in-house rejections, and process capability data for trends and improvement
• Maintain document control processes
• Gather data and report on customer satisfaction for the plant
• Act as the ISO representative for the plant and support ISO certification and recertification efforts
• Assist in managing supplier quality issues
• Facilitate corrective action and continuous improvement teams
• Actively participate in quality activities, including regional staff and review meetings
• Work overtime as required
• Ability to work independently and collaboratively
• Maintain regular and reliable attendance

Benefits

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
• 401(k) retirement plan with company match
• Employee Assistance Program and wellbeing resources
• Paid time off and holidays
• Company-paid and voluntary insurance plans including life, accident, and disability coverage
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED