Quality Technician l

ITC•Hudsonville, MI

1d•Hybrid

About The Position

The Quality Technician I plays a key role in ensuring our products meet customer and company quality standards. This entry-level position performs basic inspections, documents results, supports production with quality-related questions, and helps maintain a strong culture of quality across the facility. This role is ideal for candidates who enjoy hands-on work, are detail-oriented, and are interested in growing into higher-level Quality Technician roles.

Requirements

High school diploma or equivalent required.
0–1 year of experience in manufacturing or quality preferred but not required.
Technical coursework in manufacturing, measurement, or blueprint reading is helpful.
Proficiency with Microsoft Office products, including Word, Excel, and Outlook, for documentation, data entry, and communication.
Strong organizational and planning skills, with the ability to prioritize tasks, manage multiple responsibilities, and support ongoing quality initiatives.
Willingness to complete required training, including Blueprint Reading and Interpretation, Statistical Process Control (SPC), Syteline/ERP training, and other quality-related courses as assigned.
Basic understanding of quality control principles, manufacturing processes, and standard inspection methods.
Ability to use basic measurement tools such as calipers, micrometers, gauges, and other inspection equipment following provided work instructions.
Attention to detail and accuracy in performing inspections, documenting results, and identifying nonconformances.
Basic computer and data-entry skills, including accurate recordkeeping within quality systems and ERP platforms such as Syteline.
Strong written and verbal communication skills, with the ability to clearly relay inspection results, report issues, and work effectively with production, suppliers, and customers.
Ability to follow standardized procedures, work instructions, and quality system requirements to ensure consistent inspection and documentation.
Problem-solving orientation, including the ability to recognize quality issues, escalate concerns appropriately, and contribute to continuous improvement activities.
Ability to work collaboratively in a team environment while also performing tasks independently with guidance.
Adaptability and willingness to learn, including openness to new tools, inspection techniques, software systems, and evolving quality processes.

Responsibilities

Perform and manage In-Coming Inspections (INS) in a timely and accurate manner, utilizing the INS “Hot List” and Skip Lot List to prioritize work.
Maintain accuracy of INS and all Quality Inventory Locations in Syteline, including proper INS disposition to Stock.
Document inspection results clearly and ensure all required records are completed and filed in accordance with quality procedures.
Direct, perform, prioritize, and document rework and sorting activities as assigned.
Conduct dock/shipping audits, in process production audits, Tiered Process audits, and testing specific audits (e.g., ESD) following established procedures.
Aid Production in the Quality Improvement Process by communicating findings, identifying trends, and escalating recurring issues.
Assist the Quality Manager and Assistant Quality Manager on daily activities, projects, or issues requiring additional support.
Assist in training employees across the organization on quality systems, procedures, inspection techniques, and documentation requirements.
Provide hands-on support to production teams by answering quality questions, clarifying requirements, and helping enforce standardized work.
Support customer contact, communication, and resolution of quality issues by gathering data, performing inspections, and preparing documentation.
Communicate with suppliers and customers regarding corrective actions, improvement requests, and follow-up expectations to maintain quality performance.
Maintain the cleanliness and organization of the quality and personnel areas, including quality tools, equipment, and signage.
Keep Corrective Action Requests (CARs) updated and assist in tracking CAR status within Wrike.
Complete Deviations as requested, ensuring thorough documentation and accuracy.
Compile weekly and monthly reports as directed by Quality leadership.
File, maintain, and quality control records in compliance with quality system requirements.
Purchase and restock supplies needed for the Quality Department, following department standards and purchasing procedures.
Other duties as assigned.
Maintain and clean the Quality areas.