Quality Team Lead

PharmaCord LLC-posted 28 days ago

Full-time • Mid Level

Onsite • Jeffersonville, IN

1,001-5,000 employees

Professional, Scientific, and Technical Services

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As a Team Lead on our Quality Services team, you'll have the opportunity to make a difference in the lives of our patients by ensuring that what we do as a company is done with the highest level of quality and customer service. You will assist Supervisors and the Quality Leadership by serving as a super user of Quality systems and a subject matter expert of the Quality and Operations processes. With this in-depth knowledge, you will be expected to provide assistance to team members who need help resolving problems and with side-by-side training. Collaborating with the program leadership, you will help maintain current SOPs and work instructions for Quality. This role requires a high level of ownership, integrity and leadership and will put your problem-solving skills to the test! This role will also interact with clients periodically and will be one of the faces of quality. You'll help the team compassionately deliver an exceptional experience to our internal and external clients. You'll adjust your approach to the team's needs by communicating clearly, focusing on the accuracy of details, and ensuring that what we do is done properly and according to our SOPs.

Write and update work instructions for ongoing training needs
PharmaCord Lynk Task Force
Identify and pull through enhancements
Identify and pull through system validations in effort to prevent Benefit Specialist/Case Manager errors
Lead training for new hires - both classroom and side by side
Assist with continued training for all team members
Audit PowerBI and PharmaCord Lynk to ensure data accuracy
Lead Insurance Navigation roll outs for companywide initiatives
Assist program leadership as needed
Perform Team Lead responsibilities in addition to their Case Manager/Benefit Specialist role
Other duties as assigned

Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners)
Organized with time management skills
Strong communication skills
Ability to handle personal health information with confidentiality
Commitment to honesty and integrity
Professionalism and a strong sense of proper business and customer service etiquette
Clear verbal and written communication skills
Accountability for results
Ability to plan and prioritize tasks and strong attention to detail
Proficient emotional intelligence (ability to recognize emotions and their effects)
Ability to manage disruptive impulses and handle potentially stressful customer interactions
Proficient computer skills
Adaptability to change
Personal initiative and commitment to team and organizational goals
Ability to work effectively within a team
A positive attitude!
Bachelor's degree strongly preferred or equivalent experience required
3 years' customer service, payer benefits (reimbursement, prior authorization, etc.), healthcare industry experience is preferred. Ideally the Team Lead will have experience working as a Case Manager.
In-depth knowledge of the Program(s) that the team lead would be supporting strongly preferred
Proven work experience as an informal leader within the group
Demonstrated performance aligned with PharmaCord core values
Ability to work any 8.5-hour shift between 8 am to 8 pm, Monday to Friday required - it is required in this position that the Team Lead can work any shift as needed
All employees working onsite in a PharmaCord facility are strongly encouraged to be vaccinated against COVID-19
We are located in Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $678.60 per year)
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.
Although very minimal, flexibility to travel as needed is preferred.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Due to investment in program specific training, candidates are expected to maintain role for a minimum of 6 months, or within a client-facing role, prior to being considered eligible for lateral or promotion level move. PharmaCord is committed to creating a strong company culture that values collaboration, employee development, and promotion from within. Exceptions will be reviewed on a case-by-case basis to assess business need and service impact.

Company paid Short-term Disability (STD)
Increased competitive 401(k) company match up to 4%
Affordable Medical, Dental, and Vision benefits - PharmaCord covers 75% of Medical Premiums for our employees
PharmaCord has not increased healthcare premiums in the past 4 years
Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
Wellness discounts of up to $260 per year for participation in wellness program
Annual HSA employer contribution
Company paid and voluntary Life Insurance options
Voluntary Life, AD&D and Long-Term Disability Insurances
Paid Parental Leave of Absence
Wellness and Employee Assistance Programs
PTO benefits, flex days and paid holidays
Employee Referral Program
Ambassador Program
Tuition reimbursement program up to $5,000 per year
Competitive starting pay rates
Yearly merit increases
Toll reimbursement program (valued at $678.60 per year)
Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021
Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace
Opportunities for advancement with a company that supports personal and professional growth
A challenging, stimulating work environment that encourages new ideas
Exposure to many learning and development opportunities
Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience
Our new state of the art Headquarters building offering many amenities including collaborations spaces, outdoor dining, walking path, marketplace café, and more!

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