Quality Systems Specialist

GM•Grand Rapids, MI

5d•Onsite

About The Position

As a Quality Systems Specialist, you will serve as a Subject Matter Expert (SME) for the Fast Response process, responsible for managing customer complaints, ensuring timely responses, and reviewing documentation. You will also be responsible for Business Process Integration (BIQ) at Grand Rapids, including developing SMEs, compiling evidence, participating in corporate meetings, maintaining scorecards, and executing during audits. Additionally, you will report plant quality metrics to headquarters, manage Grand Rapids Operating Procedures, participate in quality requirements calls, and mentor manufacturing teams in problem-solving to foster collaboration between quality, engineering, and manufacturing.

Requirements

Bachelor of Science degree in Engineering or equivalent experience
Quality Systems knowledge
3+ years of experience in manufacturing environment
High level of written and oral communication skills necessary for developing procedures
High level of interpersonal skills involving ability to work effectively cross-functionally and cross-culturally
Ability to work weekends and overtime as needed
Maintain safety and good housekeeping standards

Nice To Haves

Robust understanding of GMS/BIQ and experience working in a GMS/BIQ environment
Experience in quality and/or quality systems
IATF experience, including internal IATF auditor experience

Responsibilities

Serve as a Subject Matter Expert (SME) for the Fast Response process at Grand Rapids, including running the daily Fast Response meeting, maintaining a log of customer complaints, working with Protect the Customer (PTC) teams to ensure required fast response timing is met, and reviewing all fast response required documentation for completeness and effectiveness.
Responsible for BIQ at Grand Rapids. Including developing elemental SME’s, compiling book of evidence, participating in the corporate wide basketweave meetings, maintaining internal scorecard and executing during the external audit.
Reporting and publishing plant quality metrics to the headquarters team
Responsible for Grand Rapids Operating Procedures, including 3-year audits, participating in North America GM Quality Requirements call, signing off on all GM quality requirements after implementation of changes.
Mentor and coach manufacturing teams in problem solving.
Build and sustain a good working relationship between quality, engineering and manufacturing teams.
Run plant daily Fast Response meeting
Maintain plant quality requirements
Own plant BIQ including running bi-weekly meetings, compiling book of evidence and running external calibrations.
Attend manufacturing PTC meetings and coach teams on problem solving
Calculate and report to Corporate GM plant quality metrics
Participate in North America Quality Requirement call and implement changes
Own and maintain all Grand Rapids Operating Procedures (GROP’s)
Conduct 3-year audits on Grand Rapids Operating Procedures