Quality Systems Specialist

SYSGRATION AMERICA CORPORATION•Plano, TX

20d

About The Position

The Quality Systems Specialist supports, maintains, and continuously improves the company’s Quality Management System (QMS) in an electronics manufacturing environment. The role helps ensure that quality processes, documentation, corrective actions, audits, and compliance activities are implemented and maintained in accordance with applicable quality standards, customer requirements, and company procedures. The specialist works cross-functionally with Quality, Engineering, Manufacturing, Supply Chain, Warehouse, and other departments to promote compliance, identify improvement opportunities, and support consistent execution of quality-system requirements. Responsibilities include QMS and document control, CAPA and nonconformance coordination, audits, quality data analysis and reporting, training support, and customer and supplier quality activities.

Requirements

Three to five years of Quality Assurance, Quality Systems, or related experience in a manufacturing environment is preferred.
Strong working knowledge of ISO 9001 and Quality Management System principles.
Knowledge of CAPA, NCR, CAR, MRB, root-cause analysis, and continuous-improvement methodologies.
Understanding of manufacturing quality processes and production environments.
Ability to interpret quality procedures, specifications, standards, and customer requirements.
Proficiency with Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.
Strong analytical and problem-solving skills.
Excellent written documentation and technical-writing skills.
Strong organizational skills and ability to manage multiple open actions and deadlines.
Ability to analyze quality data and communicate findings clearly.
Ability to communicate effectively with production employees, engineers, managers, customers, suppliers, and auditors.
Bachelor’s degree in Quality, Engineering, Manufacturing, or Business, or equivalent experience, preferred.

Nice To Haves

Experience in electronics manufacturing, SMT, PCBA, semiconductor, automotive electronics, or telecommunications.
Experience with an ISO 9001-certified QMS, internal auditing, corrective actions, document control, and root-cause analysis.
Experience with ERP, MES, QMS, or electronic document-control systems.
Certified Quality Auditor (CQA), Certified Quality Improvement Associate (CQIA), Certified Quality Engineer (CQE), or similar ASQ certification.
ISO 9001 Internal Auditor or Lead Auditor training.
Experience with IPC-A-610 and/or J-STD-001 requirements.
Bilingual English/Mandarin.

Responsibilities

Maintain and support the company’s QMS in accordance with ISO 9001 and applicable customer, regulatory, and industry requirements.
Develop, review, revise, and maintain quality policies, procedures, work instructions, forms, and records.
Ensure controlled documents are current, approved, distributed, and maintained according to document-control requirements.
Monitor QMS processes, identify improvement opportunities, support quality objectives and metrics, and assist with management reviews.
Assist with implementing new or revised quality standards and customer-specific requirements.
Coordinate and track CAPAs, CARs, and nonconformance activities; facilitate root-cause investigations; and monitor actions through completion and effectiveness verification.
Work with process owners to establish containment, corrective, and preventive actions, analyze recurring quality issues, and recommend systemic improvements.
Develop and maintain the internal quality audit schedule; conduct or coordinate internal audits; document findings; and track audit actions through closure.
Support external certification, surveillance, customer, and supplier audits, including preparation of documentation and evidence; maintain audit records and monitor trends.
Support management and disposition of nonconforming materials and products, including NCRs, MRB activities, and related quality documentation.
Analyze quality data to identify recurring defects, process weaknesses, and systemic quality concerns; partner with Manufacturing and Engineering on continuous-improvement initiatives.
Participate in problem-solving involving SMT, PCBA, assembly, box-build, inspection, testing, and other manufacturing processes.
Maintain the document-control system; coordinate document creation, review, approval, revision, distribution, and obsolescence; and ensure retention and protection of quality records.
Periodically review documentation for alignment with current processes and QMS requirements and assist departments with procedures and work instructions.
Support QMS and quality-procedure training, maintain or assist with training and competency records, communicate changes, and promote awareness and compliance.
Collect, analyze, and report quality-system metrics, including trends in corrective actions, audit findings, nonconformances, customer complaints, and supplier issues.
Prepare quality reports and presentations for management review, identify adverse trends, and assist Quality leadership with departmental KPIs.
Assist with customer quality inquiries, corrective-action requests, and QMS documentation; support supplier corrective actions and review supplier quality documentation and compliance.
Support customer-specific quality requirements and participate in cross-functional investigations of customer or supplier quality concerns.