QUALITY SYSTEMS MANAGER IV

McCormick & Company•HUNT VALLEY, MD

40d•$80,500 - $137,000•Onsite

About The Position

The Quality Systems Manager develops and maintains the plant Quality Management System under the general direction of the Quality Assurance Manager. The role maintains and implements plant-level procedures affecting food safety and food quality, manages internal, third-party, regulatory, customer, and vendor audits, oversees customer complaint investigations and responses, and ensures required Quality-related training for facility employees. The manager also supervises a direct report responsible for Quality Systems tasks. The position is based at McCormick’s Flavor Manufacturing Center in Hunt Valley, Maryland. It provides leadership for plant food safety and quality programs, supports compliance with customer and regulatory requirements, and works with facility engineering, corporate teams, customers, suppliers, auditors, and employees. The role provides Quality leadership in the Quality Manager’s absence.

Requirements

Bachelor’s degree in Food Science, Chemistry, Engineering, or a relevant technical field.
SQF Practitioner Certification.
PCQI Certification.
Experience leading teams and/or managing direct reports.
Knowledge and experience working with Food Safety Programs and related required documentation.
Experience with GFSI.
Experience reading and interpreting technical documents such as specifications, procedure manuals, and technical data sheets.
Excellent verbal and written communication skills to interact effectively with all levels within the facility and organization, as well as external auditors, suppliers, and customers.
Experience working effectively with all levels of employees and with internal and external customers in individual and team-based situations.
At least 4 years of Quality experience in food, beverage, flavor, ingredient, and/or pet food manufacturing.
Ability to communicate clearly and effectively, verbally and in writing.
Diplomacy.
Problem-solving skills.

Nice To Haves

Food Defense Qualified Individual certification and/or license.

Responsibilities

Lead development, maintenance, and auditing of plant Quality systems and customer-driven programs.
Lead the internal Food Safety Team and maintain all aspects of the Food Safety program.
Revise and distribute procedural changes to Quality programs.
Conduct internal and mock audits and facilitate third-party, customer, regulatory, and vendor audits; develop and manage root-cause and corrective-action programs for audit findings.
Lead annual assessment of plant Quality Program training needs and assist with scheduling and implementation of training plant-wide.
Provide customer-required documentation, including monthly or quarterly reports, Certificates of Analysis, and responses to customer complaints and inquiries.
Serve as the primary plant trainer for GMP, Food Safety, and allergens.
Maintain and update the plant recall program and schedule and conduct traceability exercises.
Ensure compliance with Quality systems and GMPs through system audits, verifications, and validations.
Administer the foreign material control program.
Administer the allergen control program through program management and training.
Provide Quality leadership to the facility in the absence of the Quality Manager.
Collaborate with the facility engineering team to ensure projects are assessed through the change management process.
Lead efforts to determine causes, effects, and corrective actions needed to resolve deviations from customer standards.
Interact with McCormick corporate teams and customers at all required levels to establish and maintain effective business relationships.
Support management of non-conforming goods through the Quality Notification Process, including segregation, tagging, sampling, disposition, and communication concerning held raw materials, work in process, and finished goods with Quality or Food Safety concerns.
Manage a direct report responsible for executing Quality Systems tasks within the facility.