Quality Systems Coordinator

Allied Search Partners•White Plains, NY

7d•Onsite

About The Position

Allied Search Partners is seeking a Quality Systems Coordinator for a client in South Westchester County, NY. This role is responsible for ensuring the delivery of high-quality department/clinical services in compliance with regulatory standards, maintaining a safe environment, and overseeing staff competency and training. The coordinator will participate in committees, work collaboratively with interdisciplinary teams, and serve as a change agent for hospital initiatives. Key responsibilities include analyzing workflows, designing database queries, generating reports, and ensuring compliance with laboratory quality management systems and regulatory requirements such as CLIA, CAP, and NYS. The role involves conducting internal audits, facilitating external inspections, investigating non-conformities, and implementing corrective actions. Additionally, the coordinator will monitor quality control data, conduct root cause analysis, review incident reports, and provide training to laboratory staff on quality policies and best practices. This position requires a strong understanding of laboratory regulatory standards, quality management principles, and excellent analytical and communication skills. The coordinator will also prepare quality performance reports and stay updated on industry trends and regulatory changes.

Requirements

Bachelor's degree in Medical Laboratory Science, Biology, Chemistry, or a related field (required).
Minimum of 3-5 years of clinical laboratory experience.
At least 1-2 years in a quality or compliance role.
Strong understanding of laboratory regulatory and accreditation standards (CLIA, CAP, NYS).
Proficiency in quality management principles, root cause analysis.
Excellent problem-solving, analytical, and decision-making skills.
Strong written and verbal communication skills for policy writing, reporting, and training.
Ability to manage multiple projects, prioritize tasks, and work collaboratively across departments.
Experience with Laboratory Information Systems (LIS) and data analysis tools.

Nice To Haves

ASCP, or equivalent certification as a Medical Laboratory Scientist (MLS) or Medical Technologist (MT).
NYSDOH license (preferred).

Responsibilities

Ensure the delivery of high-quality department/clinical services in compliance with regulatory standards.
Maintain a safe environment for both employees and patients.
Monitor compliance with accrediting agencies and ensure all documentation meets required standards.
Oversee staff competency, orientation, training, and ongoing education.
Participate in committees, task forces, and special projects as needed.
Work collaboratively with interdisciplinary teams to support initiatives.
Foster positive employee relations and customer service while ensuring adherence to behavioral standards.
Serve as a change agent to support hospital initiatives and technological advancements.
Maintain effective communication within and outside the department.
Analyze business and clinical workflows to optimize system functionality.
Design database queries and generate reports using appropriate tools.
Review and ensure compliance with the laboratory’s Quality Management System (QMS).
Ensure compliance with CLIA, CAP, NYS and other applicable regulatory and accreditation requirements.
Review and coordinate with supervisors to develop and update Standard Operating Procedures (SOPs) to align with best practices and regulatory guidelines.
Conduct internal audits and facilitate external inspections, including CAP and state health department audits.
Investigate and resolve non-conformities, implementing corrective and preventive actions (CAPA).
Monitor and evaluate quality control (QC) data, proficiency testing (PT) performance, and laboratory indicators.
Conduct root cause analysis (RCA) for quality issues and ensure corrective actions are implemented.
Review and analyze incident reports, deviations, and complaints to drive quality improvements.
Ensure documentation of quality assurance activities and maintain quality records.
Provide ongoing training to laboratory staff on quality policies, best practices, and regulatory updates.
Work with department supervisors to organize competency assessments and continuing education to maintain staff proficiency.
Collaborate with department leads to ensure adherence to quality and safety protocols.
Identify opportunities for process optimization and workflow improvements.
Lead quality improvement initiatives.
Perform risk assessments and implement strategies to mitigate potential errors in laboratory testing.
Serve as the primary liaison for quality-related communications between laboratory leadership, staff, and external regulators.
Prepare and present quality performance reports to leadership.
Maintain awareness of industry trends and regulatory changes that may impact laboratory operations.
Compile Monthly Quality Reports to present for Medical Director review.
Perform additional duties as assigned to support departmental and organizational goals.