Quality Systems & Compliance Manager

Mitsubishi Heavy Industries, Ltd.•Plano, TX

3d•Hybrid

About The Position

Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Quality Systems & Compliance Manager to join their team. This is a hybrid role based out of their Plano, Texas, location. For over 130 years, Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated their commitment to creating a positive social impact around the globe. Their range of products and services is tailored to meet their customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense, and space systems sectors. Their culture embraces diversity and cooperation, and they promote a healthy balance of professional and personal development, ensuring that your ideas and expertise are valued and respected.

Requirements

B.A. or B.S. in Engineering, Industrial Engineering, Quality Management, or related field
Minimum of eight (8) years of relevant experience in quality, process management, or manufacturing or quality systems within industrial, energy, or data center-related industries
Strong understanding of QA/QC processes, governance, and quality management systems (QMS)
Experience in developing and implementing standardized processes across organizations
Familiarity with ISO 9001 or equivalent quality frameworks
Strong analytical, organizational, and documentation skills
Experience in cross-functional coordination and stakeholder management
Proficiency with MS Office and process/quality tools (e.g., workflow systems, dashboards, document control systems)

Nice To Haves

Experience in modular data center, power generation, or industrial equipment sectors
Experience with North American regulatory and certification frameworks (UL, ETL, NRTL)
Knowledge of quality tools and methods (CAPA, NCR, FMEA, 8D, etc.)
Experience supporting audits and compliance programs
Familiarity with digital quality systems and data analytics tools
Experience working in global organizations, particularly Japan–U.S. collaboration
Certification (e.g., Six Sigma Green/Black Belt, ASQ CQE)

Responsibilities

Develop, implement, and maintain QA/QC processes, procedures, and standards across DCEM America.
Standardize quality workflows across design, procurement, manufacturing, installation, and commissioning phases.
Define and maintain process documentation, including SOPs, work instructions, templates, and guidelines.
Ensure processes are scalable to support business growth and modular business models.
Establish and manage QA/QC governance frameworks, including decision-making processes, approval gates, and escalation pathways.
Ensure full compliance with Mitsubishi Heavy Industries, Ltd. QA/QC processes, procedures, and global quality standards.
Align internal QA/QC processes with North American regulatory and certification requirements (UL, ETL, NRTL, etc.).
Support internal and external audits, ensuring audit readiness and closure of findings.
Develop and manage Quality Management Systems (QMS) aligned with corporate standards (e.g., ISO 9001 principles).
Implement and maintain document control, change management, and record-keeping systems.
Drive digitalization of quality processes, including tracking tools, dashboards, and reporting systems.
Define, track, and report key quality metrics (e.g., defect rates, NCR trends, CAPA closure, audit findings).
Develop dashboards and reporting mechanisms to provide visibility to leadership.
Support executive-level reporting on quality performance, risks, and improvement actions.
Work closely with QA engineers (Mechanical/Electrical), supplier quality teams, program management, and engineering to ensure process adherence.
Serve as a liaison between North America teams and Japan HQ to ensure alignment with global QA/QC standards.
Facilitate cross-functional reviews to ensure consistency in QA/QC execution.
Identify process gaps, inefficiencies, and risks, and lead improvement initiatives.
Drive continuous improvement using Lean, Six Sigma, or similar methodologies.
Capture lessons learned and integrate them into standard processes and governance frameworks.
Develop and deliver QA/QC process training programs across teams.
Ensure consistent understanding and application of QA/QC standards, procedures, and governance.
Support onboarding and capability development within QA/QC and related teams.
Identify and assess quality and process risks across projects and supply chains.
Establish control mechanisms to mitigate risks and ensure consistent execution.
Support escalation and resolution of critical quality and compliance issues.