Quality Systems Analyst

Inmar Intelligence•Grand Prairie, TX

12d•Onsite

About The Position

Under the direction of a Manager, the Quality Systems Analyst is responsible for performing regular audits of data entered to the following systems: Informix, Health Returns Management (HRM), RxRIntel and SalesForce, to ensure accuracy, quality and completeness. To perform this job, the incumbent must work to achieve a clear understanding of SOPs related to Client Set-up, Policy and Billing functions within various departments: Customer Service, Client Policy and Client Reporting.

Requirements

Associates in Quality, Business, Logistics, Engineering or a related field required
2+ years of related experience, or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position required
Strong data collection and analysis skills

Nice To Haves

Bi-lingual in English and Spanish, preferred
Certification in Quality Assurance, a plus

Responsibilities

Utilizing the appropriate menu paths in Informix, run reporting to ensure accuracy of the information that is being shared with the client
Perform quality checks for new client implementations or client set up to confirm accuracy in accordance to the client’s business rules
Perform quality checks on randomly selected client reports to confirm accuracy
Perform quality reviews of billing reports based on risk to client and Inmar
Perform quality reviews on changeovers
Perform risk assessments
Effectively manage daily error reporting as applicable
Effectively document and report all errors to the QA, QC Manager and or Supervisor if applicable.
Escalate significant events (i.e., Diversion, Adverse Events, Informix slow down, etc.)
Address and discuss issues and proposed solutions with leadership
Develop and implement SOPs relevant to QA tasks for back office processes
Meet daily QA productivity numbers
Performs other duties as assigned
Complies with all policies and standards