Quality Systems Analyst

High Point & Affiliated Organizations•New Bedford, MA

14h•$60,320 - $76,960•Onsite

About The Position

High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout Southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

Requirements

Advanced proficiency with healthcare analytics and business intelligence platforms
Experience with behavioral health electronic health record systems
Strong database querying and data analysis capabilities
Understanding of behavioral health regulatory requirements and clinical workflows
Project management skills to balance multiple priorities across recurring reporting and strategic initiatives
Ability to create training materials and provide technical guidance to end users
Must always present as courteous and professional
Ability to organize and prioritize a demanding workload while adhering to project timelines
Must have the ability to work with others in a cooperative and collaborative manner
Maintains appropriate boundaries and adheres to code of ethics
Comply with federal and state regulations concerning confidentiality
Understand and adhere to all applicable policies and procedures of HPAO
Complete TB screening requirements
Valid Driver’s License
Travel between Sites as needed
Off- Hours Rotation Coverage Required
Bachelor’s degree in Data Analytics, Information Systems, Computer Science, Engineering, or a related field
Strong technical skills in SQL, Python, ETL processes, and data visualization tools (Power BI)
3–5 years of experience in reporting, dashboard development, and configuration within business intelligence tools
Experience with quality systems and regulatory environments and data governance practices

Responsibilities

Perform ETL (extract, transform, load) processes to consolidate data from quality systems
Integrate data across multiple platforms for unified reporting
Ensure data integrity, accuracy, and traceability across all reporting outputs
Identify, troubleshoot, and resolve data discrepancies, implementing corrective actions as needed
Design and develop interactive dashboards using tools such as Power BI and Carepathways KPI Dashboards
Maintain and continuously enhance dashboards based on evolving business and regulatory needs
Optimize dashboard performance, load times, and overall user experience
Develop automated reporting solutions to eliminate manual data collection and reporting tasks
Create intuitive, user-friendly visualizations tailored to operational and executive audiences
Write and maintain code (SQL, Python, DAX) to support reporting and analytics solutions
Automate recurring reports, KPI refresh cycles, and data alerts
Build scripts for data validation, cleansing, and transformation to improve data quality
Support and maintain integrations between systems, including API-based connections
Implement version control and maintain thorough documentation for code and reporting workflows
Define, calculate, and standardize quality KPIs aligned with regulatory and business requirements
Monitor data trends to identify risks, gaps, and opportunities for quality improvement
Conduct root cause analysis using data and provide actionable insights to stakeholders
Generate routine and ad hoc reports to support leadership decision-making
Collaborate cross-functionally with Quality, HRIS, and Operations to gather requirements and drive continuous improvement