Quality Systems Analyst

Charter Next Generation•Lexington, OH

3d•Onsite

About The Position

At CNG, we are owners. We empower every individual to make a significant impact — because every moment matters. Whether you’re starting your career journey or aiming for the next level, we foster a supportive environment where your contributions are valued and celebrated. From supporting internal teams to developing next-gen materials, our professional roles span strategy, innovation, and purpose. At CNG, you’ll do work that matters—and own it all.

Requirements

Undergraduate degree in quality, business, management, or a related field; or equivalent professional experience
Excellent computer proficiency and demonstrated ability to quickly learn new software systems
Proficient in Microsoft Office applications
Ability to master specialized quality management software, including but not limited to DTR, PLM, CQ, Hypervu, SharePoint, Infinity, and customer portals
Detail-oriented with strong organizational and quality control mindset
Strong analytical and critical problem-solving skills with the ability to identify root causes and implement solutions
Excellent written and verbal communication skills; comfortable communicating with internal teams, cross-functional departments, and external customers via email, Teams, and other professional channels
Collaborative mindset with the ability to work effectively across multiple departments
Self-motivated and proactive in managing tasks with minimal supervision
Able to multitask and prioritize effectively when managing multiple competing priorities and deadlines
Flexible and responsive to accommodate the needs of internal teams and external customers
Demonstrates positive attitude and professionalism in all interactions

Nice To Haves

InfinityQS administration experience is preferred

Responsibilities

Create, complete, review, and send Certificate of Analysis (CoA)
Manage and optimize the CoA database system from creation to specification updates
Maintain product records and specifications in the product lifecycle management system
Create and process new items in the Quality Test Database, including item/specification changes
Configure new tests, projects, data entry configurations, and charts in the Quality Test Database to support testing and reporting requirements
Create controlled quality work instructions, training materials, and procedures aligned with Quality Support Group standards
Enter new document requests and change requests in the CQ change management system
Ensure compliance with all BRC standards and CNG policies and procedures
Continuously review specifications, systems, and processes to identify improvement and efficiency opportunities
Assist with regularly scheduled equipment verifications and maintenance
Assist with scheduling and tracking yearly equipment calibrations
Update and maintain comprehensive equipment records as needed
Perform light to moderate equipment repair and troubleshooting as needed
Research and evaluate new equipment opportunities to support quality objectives
Order and maintain lab equipment, spares, and office supplies for all quality labs
Train individuals and groups on changing and new policies within the Quality Support Group scope
Promptly and consistently communicate with quality management, team members, other CNG departments, and external customers via verbal communication, email, Teams, and other professional channels
Onboard new employees into quality data management systems and ensure proper documentation
Gain and maintain a comprehensive understanding of products and customer requirements to support quality initiatives
Assist with collecting and sending microbiological test samples and complete required documentation
Assist with creation and management of microbiological test schedules
Assist with creation and management of quality retention pallet and roll labels and documentation
Execute various assigned projects, including investigative lab testing and lab studies
Complete all assigned training in the learning management system