Quality System Manager

Rocket EMS•Santa Clara, CA

2d•$110,000 - $140,000

About The Position

The Quality Management System (QMS) Manager owns, maintains, and continually improves Rocket EMS’s AS9100-compliant Quality Management System. This role leads audit readiness, document control, quality system training, and cross-functional initiatives to ensure compliance with applicable standards, customer requirements, and regulatory obligations. The QMS Manager provides strategic leadership to strengthen process consistency, drive accountability, and improve customer satisfaction within a complex, regulated electronics manufacturing environment.

Requirements

Bachelor’s degree in engineering, quality, industrial management, or a related technical discipline.
At least five years of experience managing a QMS in an aerospace printed circuit board assembly (PCBA) or electronics contract manufacturing environment.
Strong working knowledge of AS9100D, ISO 9001:2015, IPC-A-610, and aerospace industry compliance requirements.
Demonstrated experience leading audits, maintaining quality system certification, and managing document control systems.
Strong attention to detail, particularly in documentation accuracy and revision control.
Ability to interpret quality standards, customer requirements, and regulatory obligations and translate them into practical processes.
Strong organizational, communication, and leadership skills, with the ability to influence across departments and drive accountability.
Proficiency with QMS software, ERP systems, and Microsoft Office.
Ability to lead initiatives and manage competing priorities in a high-mix, low-to-medium-volume, deadline-driven manufacturing environment.

Nice To Haves

AS9100D Internal Auditor or Lead Auditor certification.
IPC-A-610 or IPC-A-600 Certified IPC Trainer (CIT) certification.
Familiarity with ITAR, DFARS, RoHS, REACH, and cybersecurity requirements such as NIST SP 800-171 and CMMC.

Responsibilities

Serve as the Management Representative for the AS9100D Quality Management System.
Maintain and improve the QMS to ensure compliance with AS9100D, ISO 9001:2015, customer-specific flow-down requirements, and applicable regulatory and contractual requirements, including ITAR and DFARS.
Lead management reviews and QMS performance reporting in accordance with AS9100 requirements, including Clauses 9 and 10.
Provide QMS team members with the resources, guidance, and support needed to perform their responsibilities effectively.
Plan and manage internal audits across all departments to verify compliance with QMS requirements.
Train internal auditors and ensure audits are objective, thorough, and properly documented.
Coordinate and represent the organization during third-party certification audits, customer audits, and regulatory inspections.
Ensure timely closure of audit findings through documented root cause analysis, corrective actions, and effectiveness verification.
Maintain Rocket EMS’s status in the Online Aerospace Supplier Information System (OASIS).
Manage the document control system, including procedures, work instructions, forms, and controlled records.
Maintain document revision control, approval workflows, distribution, and quality record retention.
Ensure QMS documentation remains aligned with engineering change order and engineering change notice (ECO/ECN) processes.
Incorporate applicable customer quality clauses and requirements into controlled documentation and relevant QMS processes.
Promote risk-based thinking and data-driven decision-making throughout the organization.
Drive continual improvement through QMS enhancements, procedure standardization, and key performance indicator (KPI) monitoring.
Lead or support root cause analysis and corrective and preventive action (CAPA) activities addressing system-level issues and recurring nonconformities.
Monitor action effectiveness and ensure improvements are sustained.
Develop and deliver training on QMS requirements, AS9100D, audit readiness, and employee quality responsibilities.
Oversee training administration, maintain training records, and evaluate training effectiveness to support employee competence.
Promote a proactive quality culture through clear expectations, cross-functional communication, and accountability.
Partner with Engineering, Manufacturing, Quality Assurance, Supply Chain, and other departments to align processes with QMS objectives.
Support new product introduction (NPI), first article inspection (FAI/AS9102), and contract review activities to ensure applicable quality requirements are addressed.
Perform other related duties as needed to support the quality assurance function.