About The Position

The Quality Support Technician collects, inspects, tests, and audits materials, processes, and products to help ensure conformance and support company quality control functions. The role supports production and the QA lab by delivering product samples, identifying and reporting defects, replenishing consumables, assisting with material disposition and quality documentation, and helping verify or test raw materials and finished products against required specifications. The technician also contributes to departmental improvement initiatives, maintains a clean and safe work area, follows safety and ergonomics standards, and supports the division’s quality management system in accordance with ISO standards. The position follows a day shift schedule from 6 a.m. to 6 p.m. on a 2-2-3 schedule, with a stated $2 per hour total premium for the rotating shift. It involves both a normal office environment and entering production areas, where exposure may include noise, fumes, moving machinery, and varying temperatures. The physical requirements include sitting, standing, walking, bending, and reaching.

Requirements

  • High school diploma or equivalent education.
  • Ability to read blueprints and work instructions and maintain accurate records.
  • Proficiency with a computer.
  • Ability to work as a team player, self-motivate, and work with minimal supervision.
  • Ability to work efficiently at a fast pace.
  • Ability to communicate effectively with team members and leadership staff.
  • Ability to sit, stand, walk, bend, and reach.

Nice To Haves

  • Previous quality experience is preferred but not required.
  • Experience in a production environment is beneficial.

Responsibilities

  • Collect and deliver product samples from production to QA.
  • Identify and report defects or non-conformances relating to production lines or materials to the QA lab.
  • Seal full gaylords and request delivery of replacements.
  • Replenish production, QA, and other consumable bins when needed.
  • Assist with dispositioning material.
  • Assist with maintaining quality management documentation.
  • Assist with verification and/or testing of raw materials and finished products against order and required specifications.
  • Contribute to department improvement initiatives.
  • Perform comparable duties of a similar or related nature and assist in other areas as needed.
  • Maintain a clean and safe work area and follow established safety and ergonomics standards.
  • Demonstrate Viaflex Team Member Values in daily actions.
  • Learn, understand, continuously improve, and promote the division’s quality management system in accordance with ISO standards.

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Company-paid life insurance
  • Company-paid disability insurance
  • 401(k)
  • Workplace flexibility policies to promote work/life balance
  • Paid time off (PTO)
  • Education assistance
  • Onsite fitness center or fitness center reimbursement
  • Employee assistance program (EAP)
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