Quality Support Analyst

Booz Allen Hamilton•Honolulu, HI

4d•Onsite

About The Position

As a Quality Support Analyst, you'll be part of a dynamic Program Management Office (PMO) supporting a geographically dispersed team. You'll provide quality support and reporting, including collecting and compiling inputs for and preparing monthly status reports and formatting and performing quality checks. You will also collect and consolidate inputs for regular program management reviews and other executive-level briefings. You'll also assist with submitting deliverables, gathering performance feedback, and supporting the collection and analysis of performance metrics. You will contribute to a program management plan, standard operating procedures (SOPs), and guides, as well as documenting lessons learned. On our team, you’ll work with program leadership, project leads, and multiple stakeholders to implement quality management processes and tools and identify and recommend ways to improve efficiency and streamline operations. At Booz Allen, we recognize that we must continuously grow as a team to bring the best support to our customers, so here you’ll have all the resources to succeed. This is a chance to influence a meaningful mission while growing your career. Work with us and help our defense customer achieve their goals as we help improve warfighter readiness. Join us. The world can’t wait.

Requirements

Experience gathering and compiling qualitative and quantitative inputs and organizing them in prescribed Microsoft Word and PowerPoint templates
Experience with detailed formatting and reviewing products to identify and correct grammar, spelling, and punctuation
Experience developing and using trackers to monitor status of products and tasks
Experience capturing, tracking, analyzing, and documenting quality performance data
Experience documenting quality processes and procedures and identifying areas for improvement
Experience collaborating with teams
Ability to perform tasks that require strict attention to detail and effective time management
Ability to perform quality control and quality assurance reviews of documents against requirements
Secret clearance
Associate's degree

Nice To Haves

Experience with the Department of Defense (DoD), Intelligence Community (IC) organizations, customers, or FEDSIM programs
Ability to identify process improvements and recommend solutions
Ability to communicate effectively in verbal and written form with multiple stakeholders
Ability to establish and maintain effective working relationships
Possession of excellent organizational and task management skills
Bachelor's degree

Responsibilities

Provide quality support and reporting
Collect and compile inputs for and prepare monthly status reports
Format and perform quality checks on reports
Collect and consolidate inputs for regular program management reviews and other executive-level briefings
Assist with submitting deliverables
Gather performance feedback
Support the collection and analysis of performance metrics
Contribute to a program management plan, standard operating procedures (SOPs), and guides
Document lessons learned
Work with program leadership, project leads, and multiple stakeholders to implement quality management processes and tools
Identify and recommend ways to improve efficiency and streamline operations