Quality Supervisor

CCL Label•Buffalo, NY

9h•Onsite

About The Position

The Quality Supervisor oversees the day-to-day quality operations for the facility, ensuring products meet customer requirements, regulatory expectations, and ISO 9001:2025 standards. This role involves managing a team of quality technicians and supporting production with quality-related troubleshooting. CCL Industries Inc. is a global company employing approximately 26,000 people across 212 production facilities in 42 countries. It is the world's largest converter of pressure sensitive and specialty extruded film materials for various applications in consumer packaging, healthcare & chemicals, consumer electronic devices, and automotive markets. The company also operates through its segments Avery, Checkpoint, and Innovia, providing a wide range of complementary products and services.

Requirements

Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to build strong positive relationships with vendors, customers, office and production team members
Ability to function well in a fast-paced environment
Proficient with Microsoft Office Suite or related software
Associates or bachelor's degree in quality management, engineering, manufacturing, or related field
3-5 years of quality assurance experience in a manufacturing environment
Working knowledge of ISO 9001:2015 requirements and hands on internal audit experience

Nice To Haves

Supervisory or lead experience preferred

Responsibilities

Supervise and coordinate daily activities of quality technicians across printing, converting, and finishing operations
Ensure incoming, in-process and final inspections are performed per control plans, inspections instructions, and customer specifications
Support production with real-time troubleshooting related to quality, defects, and process variation
Act as the primary escalation point for quality issues affecting throughput, waste, or customer delivery
Maintain and support the ISO 9001:2015 Quality Management System (QMS)
Create, manage and ensure procedures, work instructions, and records are followed and kept current
Schedule, conduct and participate in internal audits, management reviews
Assist with document control, training records, and change management activities
Lead root cause analysis for internal defects, customer complaints, and nonconforming material (NCRs)
Facilitate corrective and preventive actions (CAPAs) using structured problem solving tools such as 8D, 5 Why, Fishbone, or A3
Verify effectiveness of corrective actions and track metrics
Support customer complaint investigations and responses, including data collection and root cause validation
Interface with customers or sales/CSR teams as needed on quality concerns
Address supplier quality issues related to materials
Monitor and report quality KPIs such as defect rates, scrap, rework, customer complaints, and COPQ
Identify trends and improvement opportunities to reduce waste and improve process capability
Support continuous improvement initiatives aligned with Lean, Six Sigma, or Kaizen efforts
Train production associates on quality standards, defect recognition, and best practices