Quality Supervisor

Keurig Dr Pepper•Rochester, NY

110d•$70,500 - $95,000•Onsite

About The Position

As the Quality Supervisor, you will supervise and provide day-to-day leadership to a team of Quality Technicians to ensure Quality plans are met. You will be involved in designing experiments for product, packaging, and line qualifications, analyzing and solving quality problems, preparing procedures, and training inspectors. You will perform audits, analyze quality costs and other quality data, and apply quality tools and fundamental statistical methods for process control to ensure the production of products and processes are consistent with established standards. You will promote and support Keurig Dr Pepper’s Continuous Improvement efforts and initiatives.

Requirements

Bachelor of Science degree in Food Science, Engineering, Chemistry, Biology, or related field highly preferred
1+ years’ experience in a product development or quality role, preferably in food manufacturing
Demonstrated expertise in building Quality Plans including strategy and tactics that have successfully met Quality/Food Safety KPI’s and Quality Goals
Advanced understanding of GMP, HACCP, FSMA, Safe Quality Food (SQF) Principles, Food Defense Principles & Quality Management Systems. (QMS)
Understanding of Lean Six Sigma/Continuous Improvement is helpful but not required
Previous experience using SAP and SPC (InfinityQS) is preferred
Excellent written and verbal communication skills across a broad variety of departments
Ability to positively and comfortably handle and prioritize multiple tasks in a fast-paced environment with self-motivation and focused attention to detail.
Ability to develop protocols, training materials and reports with the guidance of resources
Self starter; take charge, positive and proactive attitude

Nice To Haves

Understanding of Lean Six Sigma/Continuous Improvement is helpful but not required
Previous experience using SAP and SPC (InfinityQS) is preferred

Responsibilities

Provide leadership and direction to QA Techs by managing the workload, training and employee relations issues.
Ensure quality and food safety initiatives to link product development, manufacturing, process improvement with customer expectations are maintained.
Ensure plant is “inspection ready” in compliance with requirements in preparation for third party, partner, regulatory, and certification audits.
Manages the collection, analysis and reporting of performance and product conformance quality data to inform production department managers on status and priorities of quality issues.
Support training of Quality Teams and Plant personnel in their QC process to ensure the proper performance to Keurig Dr Pepper Quality testing procedures, Quality policies and compliance with KDP and customer specifications (i.e., Quality Manual).
Perform audits and Quality tests with operations and QA staff to address quality related issues.
Audit production processes to record, document, and evaluate consistency to customer and Keurig Dr Pepper specifications and validation of corrective actions over time.
Develop and maintain quality information records and reports (customer complaints, internal issues, etc.) to adequately communicate production capabilities and quality issue priorities and status, with regular reporting.
Problem solve, troubleshoot and resolve quality issues – utilizing quality tools (cause and effect, process mapping, statistical methods, etc.) with the ultimate goal being implementation of effective corrective actions.
Monitor production QC performance to ensure that labeling, product information and product packaging satisfies Keurig Dr Pepper and/or customer specifications.
Helps facilitate dispositions/resolutions to daily production quality issues as needed.
Use and maintain quality databases (design, create, import, export, query, report, analyze).
Ensure the staff is aware of their responsibility to report food safety, quality and regulatory compliance with authority to initiate action.
Responsible for ensuring the production of a safe, wholesome and quality product and requires trained designees when applicable.
Assists in hiring and training of new employees.
Performs other duties as requested by management.
Follow all Keurig Dr Pepper policies and procedures.
Fostering a culture of trust and wellbeing that prioritizes the team and values employee contributions.
Driving a shared vision with clear goals and accountability, supported by regular conversations to maximize talent.
Embracing diverse perspectives to foster innovation, learning from both successes and failures.
Establishing a safe environment where team members are motivated, heard, and aligned with clear expectations.