Quality Supervisor

Broadridge•South Windsor, CT

8d•Onsite

About The Position

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is growing! We are actively seeking a Quality Supervisor for our South Windsor, CT location. Basic Purpose: The Quality Supervisor oversees daily quality operations to ensure products, processes, and training programs meet company standards and compliance expectations. This role leads investigations, reporting, auditing, inspections, training, and continuous improvement initiatives while partnering with operational managers to ensure alignment with performance goals and requirements.

Requirements

1–3 years of experience in quality assurance or operational quality
Strong investigative, analytical, and technical writing skills
Working knowledge of auditing principles and inspection processes
Experience with quality tools such as LEAN, Six Sigma, 5 Why, Fishbone, etc.

Nice To Haves

Previous supervisory experience
Experience in manufacturing, logistics, or service quality environments
Certifications such as CQT, CQI, or Six Sigma, LEAN
Familiarity with ISO standards or related quality frameworks
Experience using AI‑driven tools to strengthen quality investigations and decision‑making
Bachelor’s degree in quality, Engineering, Operations, or equivalent experience
Experience developing or updating SOPs, work instructions, and training documents

Responsibilities

Lead quality investigations and root-cause analyses
Prepare accurate, timely quality reports and communicate trends
Support internal audits and ensure compliance readiness
Oversee inspection processes and verify adherence to quality standards
Partner with operations to drive continuous improvement initiatives
Provide leadership, coaching, and support for quality team members
Promote a culture of accountability, high performance, and continuous learning
Lead development, delivery, and oversight of quality and operational training programs
Maintain and update training materials, SOPs, work instructions, and certification requirements
Conduct training needs assessments using audit results and performance data
Collaborate with operational managers to ensure training programs meet expectations, regulatory requirements, and operational goals
Evaluate training effectiveness and implement improvements
Coordinate training rollout across multiple shifts and departments
Facilitate group training, hands‑on demonstrations, and one‑on‑one coaching
Track training completion and maintain accurate training compliance records