Quality Specialist
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Supports the business by measuring and monitoring the quality and effectiveness of work processes in claim processing and/or customer service that impact customer satisfaction, medical cost management, and operational efficiency.
Requirements
- Must report into the office Tuesday- Thursday in Franklin, TN
- 1+ years working experience
- 1+ years experience with Microsoft Office (specifically Excel)
- Experience in a high production environment
- Ability to review and triage documents, policy processes, and procedures
- Ability to multi-task, prioritize, & handle multiple workloads/assignments
- Ability to collaborate with team members to resolve any issues
Nice To Haves
- Experience in healthcare claims auditing
- Working knowledge of problem solving and decision making skills
Responsibilities
- Supports the business by measuring and monitoring the quality and effectiveness of work processes in claim processing and/or customer service that impact customer satisfaction, medical cost management, and operational efficiency.
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
