Quality Specialist

Broadstep•Simpsonville, SC

2d•Onsite

About The Position

Broadstep Behavioral Health is seeking an experienced Quality Specialist to support our Psychiatric Residential Treatment Facility (PRTF) in Simpsonville, South Carolina. This is not a desk-only quality position. We are looking for a hands-on player/coach who can personally conduct investigations, perform audits, review documentation, coordinate regulatory responses, track corrective actions, and help ensure our facility remains ready for regulatory and accreditation reviews. Success in this role requires someone who can build strong relationships while also asking difficult questions, holding others accountable to deadlines, and escalating concerns when necessary.

Requirements

Bachelor's degree in healthcare administration, behavioral health, social work, nursing, psychology, quality management, compliance, business administration, or a related field; or an equivalent combination of relevant education and directly related experience.
At least 2 years of progressively responsible experience in healthcare, behavioral health, residential treatment, quality assurance, regulatory compliance, investigations, risk management, accreditation, or a related area.
Experience conducting audits, investigations, compliance reviews, incident reviews, or similar fact-finding activities.
Strong organizational skills with the ability to manage multiple investigations, audits, deadlines, and follow-up activities simultaneously.
Strong written communication skills and the ability to prepare clear, factual, objective, and professionally defensible documentation.
Ability to handle confidential and sensitive resident, employee, investigative, and regulatory information appropriately.
Demonstrated ability to influence others and drive results without direct supervisory authority.
Ability to communicate difficult findings professionally and escalate unresolved or high-risk concerns.

Nice To Haves

Psychiatric Residential Treatment Facilities (PRTFs), residential behavioral health, psychiatric hospitals, child-serving residential programs, or other highly regulated healthcare environments.
SCDSS/OHAN, SCDPH, SCDHHS/Medicaid, or similar regulatory or oversight agencies.
CARF, Joint Commission, or other healthcare accreditation.
Corrective action planning and root cause analysis.

Responsibilities

Serve as a primary facility resource for quality assurance, regulatory readiness, incident review, investigations, corrective action, and accreditation support.
Coordinate the facility's response to allegations involving abuse, neglect, exploitation, mistreatment, resident rights, and other significant resident-safety concerns.
Conduct objective internal administrative investigations, including gathering and reviewing records, documentation, video, and other relevant evidence and conducting interviews as appropriate.
Serve as a primary facility liaison with South Carolina DSS/OHAN and coordinate responses to agency requests, investigations, documentation, and follow-up.
Conduct routine quality and compliance audits and identify deficiencies, trends, recurring concerns, and potential risks.
Work with Operations, Nursing, Clinical Services, Human Resources, Training, Admissions, Medical Services, and other departments to resolve identified issues.
Coordinate and track corrective action plans resulting from investigations, audits, regulatory reviews, complaints, incidents, and accreditation findings.
Follow up with responsible leaders to ensure required documentation and corrective actions are completed accurately and on time.
Support CARF accreditation and ongoing survey readiness.
Support announced and unannounced surveys, audits, inspections, investigations, and regulatory visits.
Maintain quality dashboards, investigation logs, audit trackers, corrective action records, and other required quality documentation.
Analyze trends and help leadership identify opportunities for continuous quality and performance improvement.