QUALITY SPECIALIST - Problem Resolution Coordinator

Salaried/Skilled Trades NSG Group • Shelbyville, IN

4d

About The Position

This role focuses on facilitating problem resolutions for customer concerns by coordinating with Production teams and utilizing problem-solving tools. The specialist will manage containment of quality concerns, oversee customer sorts, maintain the corrective action system, and issue quality dispatches or customer concern responses. The position involves scheduling and leading cross-functional meetings, generating and assigning action items, and completing various quality reports. The role requires interaction with internal and external experts to resolve product, process, and quality system nonconformities, and involves preparing and presenting corrective action responses to leadership and customers. The specialist will influence the work of others without direct supervisory authority and hold them accountable for their output.

Requirements

• Associate’s degree in a related discipline or a combination of equivalent education and experience or equivalent experience.
• Previous work experience in production quality assurance, customer quality assurance.
• Knowledge of and ability to utilize problem solving tools such as Six Sigma, Fishbone, KT, 8D, etc.
• Moderate to advanced computer skills including use of Microsoft office suite, etc.
• Quality systems (IATF 16949) knowledge.
• Previous experience with document control systems and/or customer portals.
• Demonstrated excellent communication skills in English.
• Demonstrated detail oriented; strong organization skills; strong analytical skills; and project management skills.
• Ability to develop and present solid solutions to team members and Management.

Nice To Haves

• Bachelor’s degree in related discipline or a combination of related education and experience.
• IATF 16949 auditor certification.
• Engineering or Quality experience in an automotive manufacturing environment.
• Six sigma green belt or black belt certification.

Responsibilities

• Gathers information on problems and/or concerns from customers.
• Facilitates problem resolutions in coordination with Production teams utilizing problem solving tools.
• Coordinates containment of all quality concerns.
• Manage customer sorts as needed, this includes minimal travel to oversee sorts as needed.
• Maintain corrective action system.
• Issues quality dispatches or customer concern responses.
• Schedules and leads cross-functional meetings focusing on customer quality related problems.
• Generates, maintains and assigns responsibility/completion timing for action items required to meet customer requirements and expectations for formal quality concern responses.
• Completes daily, weekly, monthly quality reports.
• Generates PPM Reports, assists in PPM Tracks 5P/8D timeliness and effectiveness.
• Issues Return Material Authorizations.
• Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles.
• Prepare and present corrective action response to Sr. leadership and or customer representatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree