Quality (Source) Supervisor

New Hampshire Ball Bearings, Inc.•Laconia, NH

1d•Onsite

About The Position

The Source Quality Supervisor will oversee and coordinate the activities of the Source Department staff to ensure that adherence to customer and internal requirements are maintained at all times. The position will support all technical requirements of the Source Department, and be a key component of customer facing/internal facing communication.

Requirements

Demonstrated leadership skills
Demonstrated sound judgment in resolving complex problems, with the ability to make good decisions under pressure when required
Ability & willingness to effectively train new employees
Project management skills, with the ability to multitask and meet deadlines with multiple projects running concurrently
Proficiency in Microsoft Office suite (Word, PowerPoint, Excel, etc.)
Organizational skills
Attention to detail
Problem solving & analytical skills
Strong math skills
Strong written and verbal communication skills
Ability to establish priorities, delegate and accomplish multiple tasks within required timelines
Minimum Associate’s Degree in Technical or Quality related field
Minimum of 5 years’ Quality Control experience in a manufacturing company

Nice To Haves

Bachelor’s Degree in Business, Quality, or related field preferred
Leadership and customer service experience preferred

Responsibilities

Supervises employees, tasks, and duties related to the Source Department (and quality control in general) within the organization including delegation and scheduling of work, attendance, and performance management, training and professional development
Manages the performance of the Source staff, ensuring that the Source Department meets organizational objectives. Writes and delivers annual performance reviews, as well as providing consistent feedback throughout the year. Partners with Human Resources department to administer disciplinary or corrective actions.
Provides direct supervision to a group of employees, assigning tasks and checking work at frequent intervals. Responsibilities include workload and personnel scheduling, performance management, and recommendations for hiring decisions
Develop, mentor, and coach Source team members daily to increase their skills
Monitor, assess, and improve incoming inspection, in-process production and assembly performance to ensure requirements are maintained; Continuously improve procedures, processes and methods to ensure quality that meets or exceeds established standards
Provide effective communication within the company to help support goals (Engineering, Sales, Production)
Engage in technical customer discussions and help resolve customer concerns
Perform data analysis as needed
Lead and participate in projects to support quality department and divisional goals
Communicate non-compliance and/or imminent risks to appropriate Department Manager and/or Plant leadership immediately to ensure appropriate mitigating actions are implemented