DEN Quality, Safety Operations Manager - Cargo

Swissport International AG•Denver, CO

8d•Onsite

About The Position

The Quality, Safety & Operations Manager (QSOM) serves as the site lead for operational quality, rebuttal management, safety communication, and continuous improvement initiatives. This role is responsible for driving defect reduction, maximizing rebuttal recovery opportunities, ensuring compliance with customer Standard Work and Swissport Standard Operating Procedure requirements, and improving operational consistency across all shifts. The QSOM acts as a key liaison between Operations, Quality, Safety, and customer stakeholders to identify root causes, implement corrective actions, and maintain audit readiness.

Requirements

Experience in logistics, air cargo, transportation, quality assurance, operations management, or a related field.
Strong analytical, investigative, and root cause analysis skills.
Experience with operational metrics, audits, compliance programs, and performance reporting.
Ability to communicate effectively across multiple shifts and leadership levels.
Working knowledge of safety, aviation security, and quality management principles.
Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.

Responsibilities

Lead daily audit and rebuttal activities across all inbound flights using established gateway methodologies.
Document and investigate ULD discrepancies, scanning defects, missorts, flight delays, and other controllable defects.
Maintain package-level tracking and supporting documentation within Amazon systems.
Gather photographic evidence and operational records to support rebuttal submissions.
Submit and manage rebuttals for gateway-controllable categories, including scanning defects, missorts, process errors, flight delays, and capacity violations.
Track rebuttal outcomes, approval trends, and rejection reasons to improve future submissions.
Maintain reconciliation and tracking systems to ensure data accuracy and accountability.
Conduct ongoing analysis of operational defects and recurring performance issues across all shifts.
Develop and distribute daily quality communications summarizing findings, root causes, and corrective actions.
Facilitate weekly quality reviews with operational leadership to share trends and best practices.
Lead structured root cause investigations utilizing 5-Why methodology and customer Standard Work requirements.
Produce monthly quality scorecards measuring defect trends, shift performance, and operational consistency.
Drive continuous improvement initiatives that reduce repeat defects and improve operational execution.
Partner with the Regional QHSE Manager to promote a strong safety culture across the gateway.
Develop and distribute daily pre-shift safety briefing materials for all operational shifts.
Ensure consistent messaging on safety topics, incident learnings, aviation security requirements, and operational risk mitigation.
Analyze safety trends and provide recommendations for corrective and preventive actions.
Coordinate safety training initiatives and support audit preparation activities.
Serve as the site point of contact for Amazon safety audits and compliance reviews.
Ensure adherence to aviation security protocols, incident reporting procedures, seal integrity requirements, and trailer control processes.
Serve as the primary point of contact for rebuttal inquiries, SIM ticket management, and operational escalations.
Ensure timely and accurate submission of Flash Reports and Contrails case documentation.
Maintain compliance with customer Standard Work requirements and procedural updates.
Train operational teams on process changes and quality expectations.
Support continuous improvement initiatives and maintain site audit readiness.