Quality Review & Compliance Director
About The Position
The Quality Review & Compliance Director provides strategic leadership and oversight for underwriting quality, compliance, and risk management across Commercial Insurance portfolios. This role is responsible for ensuring underwriting decisions are reviewed consistently and alignment with underwriting guidelines, service standards, and regulatory requirements. The Director leads the Quality Review function, establishing governance frameworks, reporting standards, and performance oversight to promote underwriting excellence, risk mitigation, and continuous improvement across the organization. In addition, the Director oversees key compliance and operational risk programs, including regulatory reporting, operational risk management, business continuity planning, and customer fairness requirements. Working closely with business leaders and cross-functional teams, the role drives process improvements, supports training and communication initiatives, and enhances underwriting performance through strong governance, operational excellence, and continuous improvement efforts.
Requirements
- Undergraduate degree in Business, Finance, Risk Management, Commerce, Insurance, or a related discipline.
- Minimum 10 years of progressive experience within Commercial Insurance underwriting, quality assurance, risk management, compliance, audit, or governance functions.
- Demonstrated leadership experience within a complex, multi-stakeholder environment.
- Strong understanding of Commercial Insurance underwriting principles, portfolio management, risk controls, and governance frameworks.
- Experience managing enterprise reporting, audit programs, compliance processes, and operational risk initiatives.
- Strong analytical, communication, presentation, and stakeholder management skills.
- Advanced proficiency in data analysis, reporting tools, and executive-level presentations.
- Successful clearance of background checks (including criminal checks and leadership references).
Responsibilities
- Lead national underwriting quality review governance across Commercial Insurance portfolios.
- Oversee underwriting audits and quality reviews to ensure consistency, accuracy, and compliance with established standards.
- Manage a distributed Quality Review function, partnering with regional Technical Specialist Groups and Corporate Quality Review Analysts.
- Analyze and report on quality review results, identifying trends, risks, and opportunities for improvement.
- Develop and present executive reporting, dashboards, and recommendations to senior leadership and governance committees.
- Lead compliance and risk management activities, including LOR, ORE, FTC, Ethidex, and Risk Control Matrix reporting.
- Oversee Commercial Insurance Business Continuity Planning, testing, and operational resilience initiatives.
- Ensure compliance with regulatory requirements, governance standards, and customer fairness obligations.
- Partner with business leaders to drive continuous improvement, process optimization, training, and system enhancements.
- Provide leadership and strategic direction, fostering a culture of accountability, underwriting excellence, and risk awareness across the organization.
Benefits
- Hybrid work schedule for most roles
- Company share ownership program
- Incentive Program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
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What This Job Offers
Job Type
Full-time
Career Level
Director
