Quality Resident Engineer

Lear Corporation•Louisville, KY

7d•Onsite

About The Position

As a member of the Quality team, the Quality Resident Engineer will provide interface between Lear Plants (Louisville and El Paso) and the customer on issues and new product launches. They will be the face of Lear and enhance customer satisfaction by serving as a link between the customer plant and Lear assembly plants. They will provide immediate communication of any customer dissatisfactions, looking to minimize them.

Requirements

3-5 years’ experience working with wiring harnesses
Experience working with Automotive OEM customers
Ability to read, analyze, and interpret harness blueprints
Ability to respond effectively to the most sensitive inquiries or complaints
Ability to write speeches and articles using Microsoft tools
Ability to make effective and persuasive speeches and presentations on controversial or complex topics to OEM customers, top management, public groups, etc.
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems
Ability to support and coach problem solving techniques to internal teams in the organization

Nice To Haves

Bilingual (English - Spanish) is a plus

Responsibilities

Ensure proper communication and overall customer satisfaction
Link between the customer Plants and Lear assembly plants
Provide knowledge and expertise of customer processes to Lear personnel and vice versa
Provide issues resolution (8D) to the customer
Minimize impact on customer satisfaction and customer ratings of Lear
Facilitate communication to address customer concerns and leverage with other customers through the QRE base
Support pre-production, launch and production, as required, at customer assembly plants
Support warranty and JD Power activities, as required
Support visits and meetings at the customer, providing quality / warranty issues, as required
Coordinate quality and /or engineering issues that may jeopardize the customer and / or Lear