Quality Representative

Eastman • Springfield, MA

1d • $76,100 - $104,500 • Onsite

About The Position

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.

Requirements

• Bachelor’s degree in Engineering, Chemistry or Science required
• At least 3 years’ experience in quality, lab or manufacturing setting required
• High degree of initiative and ability to plan, prioritize, and work with minimal supervision in a hands-on environment
• Excellent technical, analytical/statistical, troubleshooting, process and innovation skills
• Excellent written and verbal communication skills
• Ability to contribute effectively as an individual and within a team
• Demonstrate positive behaviors in adaptability, organization, prioritization, detail orientation, multi-tasking, and bias for action

Nice To Haves

• Solid analytical method development skills with prior laboratory experience preferred
• Six Sigma, Lean, Operational Excellence and/or Continuous Improvement experience preferred
• ISO 9001/IATF 16949 experience preferred
• CQA or CQE preferred
• Labware and SAP experience preferred

Responsibilities

• Strong commitment to Zero Incident Mindset principles throughout the Quality Organization
• Utilize effective collaboration and relationship building skills to support trusting, highly motivated and cohesive team environment including effective reinforcement of team members
• Responsible for site-wide quality, operational excellence and continuous improvements initiatives
• Develop, implement and maintain practices and policies that assure raw materials, in-process and finished materials meet quality specifications and customer expectations
• Provide analytical support to Manufacturing and to other functions as needed. This includes where necessary developing, implementing and assisting in training of new or improved test methods.
• Partner with various cross-functional departments to address customer complaints and market trends, and to improve customer satisfaction and quality awareness
• Identify root causes of internal and external opportunities. Effectively utilize operational excellence and statistical tools where applicable to implement and ensure that corrective actions from such investigations are effective.
• Ensure compliance with ISO/IATF Quality Systems including performing quality, product and process audits, followed by identifying trends and working on improvement actions
• Provide QC Lab on-call and backup coverage
• Contribute to best practice efforts across all sheet and resin QC and plants by proactively partnering with Worldwide AMI Quality

Benefits

• Base pay plus performance-based incentive opportunities that let you share in our success.
• Comprehensive medical, prescription-drug, and dental coverage—paired with a Health Savings Account option to help you save tax-free dollars for care today or in the future.
• A robust menu of voluntary benefits—including vision, optional life, critical-illness protection, and more—so you can tailor coverage to fit your life.
• Holistic wellness support: financial-planning tools, family-building assistance (adoption, pregnancy, and fertility resources), parental leave, and confidential Employee Assistance Program counseling.
• 401(k) with a company match—plus an additional annual retirement contribution from Eastman to accelerate your long-term savings.
• Eleven paid holidays, one personal day, paid time off, and paid vacation to recharge, celebrate, or handle life’s moments.
• Access to mentorship, learning resources, and leadership programs that empower you to thrive in your current role and chart the next steps in your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level