Quality Representative
About The Position
We are seeking a detail-oriented and proactive Quality Representative to join our South Bend, IN team. This role is critical to maintaining compliance, driving continuous improvement, and supporting quality standards in a regulated manufacturing environment. This position works directly on the warehouse floor around heavy machinery and supports operations within an ITAR-controlled facility. If you thrive in manufacturing environments, understand quality systems, and take ownership of process improvement, we encourage you to apply. The Quality Representative plays a key role in maintaining and improving the Quality Management System while ensuring compliance with customer, regulatory, and internal standards. This position operates in a controlled ITAR/CUI/DOD environment and requires strict adherence to compliance and confidentiality requirements.
Requirements
- High School Diploma or GED equivalent
- Experience or training in ISO9001 or AS9100/9120
- Knowledge of quality systems and Lean methodologies
- Manufacturing experience
- Familiarity with advanced inspection methodologies, including GD&T
- Computer proficiency
- Strong safety mindset
Nice To Haves
- ASQ Certification
- 3+ years Quality Assurance or Quality Control experience
- Lean training
- OSHA or safety training
- Experience in metal manufacturing
Responsibilities
- Investigate, document, report, review, and process customer returns
- Investigate, document, and process vendor returns (Return Purchase Orders)
- Assist in implementation and maintenance of the Quality Management System
- Maintain and calibrate Measuring and Test Equipment
- Participate in branch quality system reviews
- Conduct internal quality audits
- Support customer-led audits and visits
- Conduct root cause investigations and recommend corrective and preventative actions
- Provide internal and external technical assistance
- Support continuous improvement initiatives as Branch Lean Focal
- Ensure audit completion and timely posting of scores on the intranet
- Facilitate concise operational meetings (10 minutes or less)
- Identify and recommend areas for process improvement
- Support Regional Lean Focal in workshop preparation (AIWs)
- Maintain visual boards, audit history, newsletters, and shared vision boards
Benefits
- Medical, Dental, Vision Insurance
- Life Insurance and Disability
- Voluntary Wellness Programs
- 401(k) or RRSP programs with Company Match
- Paid Vacation and Holidays
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
