Quality & Regulatory Lead Specialist

Cencora • Lockbourne, OH

1d

About The Position

This role supports Cencora's U.S. distribution services operated through its AmerisourceBergen business. The Quality & Regulatory Lead Specialist coordinates daily compliance operations involving document intake, review, and recordkeeping; maintains accurate, audit-ready records; and helps ensure teams meet throughput and quality targets. The position serves as a first-line escalation point for complex cases, leads day-of work allocation and quality checks, and coaches peers and new staff. It also identifies recurring errors and delays, improves workflows and controls in response to regulatory updates, and pilots policy-compliant automation or tooling enhancements.

Requirements

• High school diploma/GED or equivalent experience.
• At least 3 years of experience in compliance operations, monitoring, or internal controls within a regulated environment, or a related field.

Nice To Haves

• Compliance or audit certification, such as ISO 37301 Lead Implementer or Auditor, CCEP, CIA, or equivalent.

Responsibilities

• Coordinate daily compliance operations across document intake, review, and recordkeeping; rebalance assignments and remove blockers to meet throughput and quality targets.
• Prepare and maintain accurate, audit-ready records, logs, and reconciliations; correct discrepancies and implement safeguards to prevent recurrence.
• Explain practices, procedures, and policy implications to stakeholders, and prepare concise manager-ready summaries covering status, exceptions, options, and recommended paths.
• Triage complex cases, resolve them within delegated authority, or document and escalate them with supporting evidence.
• Lead day-of operations, including task assignment, queue monitoring, and quality checks; coach peers and new staff on standard work and issue resolution.
• Use data and observation to diagnose recurring errors and cycle-time delays, and modify workflows, templates, and checklists to address control gaps and regulatory updates.
• Pilot small automations or tooling enhancements in accordance with policy, document outcomes, verify impact, and recommend scaling or rollback.

Benefits

• Medical, dental, and vision care.
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Training programs, professional development resources, and mentorship opportunities.
• Opportunities to participate in employee resource groups and volunteer activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED