Quality Regional Nurse

Hopscotch Primary Care•Lexington, NC

3h•Hybrid

About The Position

We are seeking a detail-oriented, mission-driven individual for the Clinical Quality Regional Nurse position. Reporting to the Vice President, Care Delivery and Innovation and working closely with the Regional Operations and Ops Excellence teams, this individual will enable outstanding patient care and success of the clinical care teams. The role will be responsible for supporting day-to-day clinical operations and serving as the Subject Matter Expert (SME) for Licensed Practical Nurses (LPNs) and Medical Assistants (MAs). The role will require travel 4-5 days per week to our clinics throughout Western North Carolina.

Requirements

Experience as a RN in a medical setting
Licensed in the state of North Carolina or willingness to obtain
Demonstrated motivation, perseverance, and confidence by solving problems, planning proactively, taking initiative and delivering results by operating with autonomy
Strong understanding of the LPN and MA roles, including scope and responsibilities
Understand how to review key program metrics and drive performance
Prioritize high-quality, timely patient care
Ability to engage teammates as a leader
Experience within rural healthcare settings
Execute and operate at a fast pace, bring focus and structure to situations as needed
Comfortable with ambiguity and bring ideas for structure
Bring passion for a mission-driven organization and show a willingness to ‘go the extra mile’ to do whatever work is needed for the cause
Leverage respectful yet assertive communication, written and verbal, to engage teams

Responsibilities

Collaborate with Operations Excellence team to develop onboarding materials for LPN and MA roles
Partner with Regional Operations to onboard LPNs and MAs
Deliver ongoing education to LPNs and MAs, including annual clinical competencies
Day-to-day support for clinical vendor relationships (e.g. LabCorp, Vaxcare)
Represent clinical operations on the patient safety committee
Conduct clinic site audits
Support clinical escalation for LPNs and MAs
Serve as a mentor to Lead LPN, Lead MAs, and MA Trainers
Partner with Ops Excellence to standardize clinical workflows for LPNs and MAs
Collaborate with Care Center Managers (CCM) on coaching for LPNs and MAs, including performance reviews
Drive performance on clinical programs such as Screening & Vaccination and Triage
Develop clinical policies and procedures to drive standardization