Quality & Rapid Continuous Improvement Manager

Snap-on Inc•San Jose, CA

About The Position

The Quality & Continuous Improvement Manager is responsible for leading and continuously improving Mountz, Inc.’s Quality Management System (QMS) across all business functions, including engineering, manufacturing, calibration laboratories, repair services, supply chain, warehousing, and customer support. Serving as the organization's Quality Management Representative, this role ensures compliance with ISO 9001, ISO/IEC 17025, customer requirements, and applicable regulatory standards while leading company-wide continuous improvement initiatives that enhance quality, operational performance, and customer satisfaction. This highly visible leadership role partners with leaders throughout the organization to solve complex business challenges using structured problem-solving methodologies, data-driven decision-making, and Lean continuous improvement principles. This role provides overall direction in sustaining a quality-centric culture across the entire organization. At Mountz, you'll have the opportunity to make a significant impact across the organization while helping shape our culture of continuous improvement. We value collaboration, innovation, integrity, and professional growth, and we empower our employees to drive meaningful change. If you're passionate about quality, continuous improvement, and building high-performing systems and teams, we'd love to hear from you.

Requirements

Bachelor's or Master's degree in Engineering or another technical discipline
Minimum of 8 years of progressive leadership experience in Quality Management
Experience supporting manufacturing and service operations
Strong working knowledge of ISO 9001 Quality Management Systems
Experience with ISO/IEC 17025 accreditation requirements
Experience leading internal, customer, and external certification audits
Demonstrated success leading corrective actions, root cause investigations, and cross-functional improvement initiatives
Proficient in utilizing advanced data-gathering and analysis systems
Excellent communication, leadership, analytical, and organizational skills

Nice To Haves

Experience in calibration, metrology, test and measurement, or industrial manufacturing
Multi-site or global quality management experience
Lean Manufacturing and/or Six Sigma experience
ISO Lead Auditor certification
ASQ Certification (CQE, CQM/OE, or equivalent)
ISO 9001
ISO/IEC 17025
Lean Manufacturing
Six Sigma
PDCA
A3 Problem Solving
5-Why Analysis
Ishikawa (Fishbone) Diagrams
FMEA
Statistical Process Control (SPC)
Value Stream Mapping
Risk-Based Thinking
Corrective & Preventive Action (CAPA)

Responsibilities

Lead and continually improve the company's ISO 9001 Quality Management System.
Maintain ISO/IEC 17025 accreditation readiness for calibration laboratories.
Serve as Management Representative for the Quality Management System.
Plan and lead internal audits, external certification audits, customer audits, and accreditation assessments.
Drive effective corrective and preventive action (CAPA) processes and verify long-term effectiveness.
Lead cross-functional root cause investigations using proven quality methodologies.
Champion continuous improvement initiatives using Lean, Six Sigma, PDCA, A3, Value Stream Mapping, 5-Why Analysis, Fishbone Diagrams, FMEA, SPC, and other quality tools.
Partner with Engineering, Manufacturing, Supply Chain, Sales, Service, and Customer Support to improve quality, delivery, cost, and customer satisfaction.
Develop and monitor quality KPIs including customer complaints, warranty performance, supplier quality, audit findings, Cost of Poor Quality (COPQ), and corrective action effectiveness.
Present quality performance and improvement initiatives to executive leadership.
Foster a culture of accountability, operational excellence, and continuous improvement throughout the organization.
Supervise and develop members of the Quality team.