Quality Program Specialist

Orsini Healthcare•Elk Grove Village, IL

1d•$24 - $24•Remote

About The Position

The Quality Program Specialist supports the implementation and maintenance of Orsini’s Quality Management System. The role includes issue and complaint management, deviation and CAPA tracking, document control, quality checks, and internal and external audit preparation and follow-up. The specialist executes assigned quality processes, maintains accurate documentation, ensures timely completion of quality tasks, coordinates daily quality activities, gathers and analyzes data, and prepares reports. The position also supports other aspects of the quality system as needed and helps ensure optimal pharmaceutical care and compliance with applicable regulatory and accreditation standards. This is a remote position. Candidates located near the Elk Grove Village, Illinois, or Columbus, Ohio, offices are preferred. Travel is 15% or less. Compensation is $24 per hour.

Requirements

High school graduate or equivalent combination of education and experience.
1–3 years of related experience.
Strong computer skills, including Microsoft Excel, Word, PowerPoint, and Visio.
Excellent interpersonal, written, and verbal communication skills.
Ability to identify, analyze, and solve complex problems.
Ability to aggregate and analyze data and make inferences from it.
Good project management skills.
Ability to respond to changing priorities and handle multiple tasks at one time.

Nice To Haves

Previous quality management experience.
Associate’s degree or equivalent combination of education and experience.
Prior specialty pharmacy experience.
4–5 years of related experience.

Responsibilities

Support management of service issues and complaints, ensuring accuracy, completeness, timely follow-up, and resolution.
Coordinate with cross-functional teams to facilitate appropriate and timely closure of issues and complaints.
Perform trend analysis to identify patterns and recurring risks.
Facilitate deviation and CAPA activities, including tracking, documentation, and follow-up.
Support and conduct audits to assess compliance with regulatory, industry, and accreditation standards.
Document audit findings and track observations in the Quality Management System.
Collaborate with management to support timely remediation of identified deficiencies.
Assist with audit readiness, including preparation for external audits and accreditation surveys.
Review electronic medical records to verify accurate reporting and documentation of safety events; identify errors, omissions, or potential compliance issues and escalate or address them as appropriate.
Maintain quality documentation in the Quality Management System, ensuring proper version control and routing for review and approval.
Support compliance with Orsini, client, regulatory, and accreditation requirements.
Participate in special projects and ongoing quality initiatives.
Perform other duties as assigned to support departmental and organizational priorities.