Quality Program Coordinator - Nantucket (Onsite)

Mass General Brigham•Nantucket, MA

1d•$53,040 - $75,889•Onsite

About The Position

Quality Program Coordinator supports the planning, coordination, and evaluation of quality improvement initiatives, ensuring compliance with healthcare regulations while analyzing data, tracking performance, and aligning projects with organizational goals. It also serves as the hospital’s Patient Family Relations lead, managing complaints and grievances, facilitating communication across teams, and promoting patient-centered care, safety, and continuous improvement.

Requirements

High School Diploma or Equivalent required and Associate's Degree Related Field of Study required or Bachelor's Degree Related Field of Study required
Experience in project coordination, quality improvement, or a related role, preferably within a healthcare setting and problem-solving highly complex situations 2–3 years required
Knowledge of healthcare quality measures, regulatory requirements, and accreditation standards.
Superior organizational, communication, and interpersonal skills.
Ability to manage multiple projects simultaneously and prioritize tasks effectively.
Ability to work effectively in a complex environment; ability to use effective judgment and critical thinking skills; ability to problem solve; excellent internal and external customer service.
Proficiency in project management tools and software, such as Microsoft Project, Trello, or similar platforms.
Basic understanding of data analysis and reporting tools, such as Excel.
Familiarity with electronic health record (EHR) systems and healthcare data management.

Responsibilities

Assists in the planning and execution of quality improvement projects, ensuring alignment with organizational goals and objectives.
Coordinates project activities, including scheduling meetings, preparing agendas, and maintaining project documentation.
Monitors project progress against timelines and deliverables, identifying and addressing any issues or delays.
Collects, organizes, and analyzes data related to quality measures, patient outcomes, and performance metrics.
Supports the development of reports, dashboards, and presentations to communicate project progress and results to stakeholders.
Serves as a liaison between project teams, clinical staff, and leadership to facilitate communication and ensure project alignment with departmental needs.
Ensures that quality projects adhere to relevant regulatory requirements and accreditation standards.
Assists in the preparation of regulatory surveys and audits by compiling necessary documentation and evidence of compliance.
Stays informed about changes in healthcare regulations and standards that may impact quality projects.
Tracks the effectiveness of implemented changes and makes recommendations for further improvements.
Coordinates hospital’s Policy Leadership Committee and is lead for Policy Management system.
Works with patients, families and hospital leadership in acknowledging and responding to patient family complaints in a compassionate, supportive and timely manner.
Prepares formal correspondence and documentation (both patient-facing and internal), such as letters, messages, and reports, with efficiency and accuracy.
Fosters teamwork and partnerships between hospital staff, physicians, and department leaders, Quality, Risk, and Compliance to ensure responses are patient/family-centric.
Provides telephone coverage and in-person support of patient and family relations for patients' and loved ones' needs, concerns, or complaints.
Conducts rounds with patients, families, and visitors to obtain preemptive feedback regarding the inpatient hospital experience (when appropriate and aligned with hospital safety policies).
Functions as the civil rights coordinator in receiving and coordinating follow-ups on any civil rights or health equity complaints.
Documents information regarding patient and/or staff concerns and requests in a confidential department database and disseminates data to appropriate leadership staff for quality assurance purposes.
Maintains organized and accurate project documentation, including plans, timelines, meeting minutes, and action items.