Quality Process Owner

gategroup•New York, NY

2d•$105,000 - $120,000•Onsite

About The Position

The Local Quality Process Owner is responsible for overseeing and sustaining quality initiatives at the unit level, ensuring alignment with global and regional standards while tailoring practices to local operational needs. Reporting directly to the General Manager, this role plays a key part in embedding a culture of quality across all functional streams. The position also ensures that customer requirements are consistently met through proactive monitoring, training, and collaboration. The Local Quality Process Owner leads local quality projects, supports continuous improvement efforts, and fosters cross-functional engagement to enhance overall performance and customer satisfaction.

Requirements

Minimum of bachelor’s degree in related field or equivalent field experience
Minimum of 2 years of professional experience in quality management, with demonstrated career growth.
Experience in implementing and maintaining quality systems, standards, and audits
Strong computer literacy and good knowledge of Microsoft Office including Word, Excel, PowerPoint.
Proficiency in quality assurance tools and methodologies.
Excellent interpersonal, influencing, verbal and written communication skills required.
Exemplary English writing skills, with reading and writing proficiency in multiple languages.
Proven teamwork experience in a fast-paced environment.
Passionate and self-motivated.
Detail orientated, flexible and responsive.
Ability to handle multiple tasks and meet tight deadlines.
Strong understanding of ISO 9001 requirements, including risk-based thinking, process approach, and continual improvement.
Exceptional communication and influencing skills, with the ability to engage and align stakeholders at all levels of the organization.
Strong analytical and problem-solving capabilities, coupled with a results-oriented mindset and a commitment to continuous improvement across various security domains.
Visionary thinking and a passion for pushing the boundaries of what's possible in quality strategy and execution, with a focus on developing innovative solutions.
Strategic Thinking and Execution-ability to translate global strategy into local actions plans.
Stakeholder Engagement – Skilled in aligning priorities across regional and senior stakeholders.
Data & Systems Proficiency – Familiarity with FACs, OTP, and AI tools for quality management.
Customer-Centric Mindset – Experience with VoC programs and customer satisfaction initiatives.
Change Management & Communication – Proven ability to lead transformation and foster quality culture.
Innovation & Technology Awareness – Ability to assess and integrate emerging technologies into processes.
Information Search and analysis & problem resolution skills
Understanding others, Team Leadership and Developing People
Influencing and building relationships, Motivating and Inspiring, Communicating effectively
Delivering business results under pressure, Championing Performance Improvement and Customer Focus
We treat each other with respect and we act with integrity
We communicate and keep each other informed
We put our heads together to problem solve and deliver excellence as a team
We have passion for our work and we pay attention to the little details
We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
We do what we say we will do, when we say we are going to do it
We care about our coworkers, always taking an opportunity to make someone’s day better

Nice To Haves

advanced degree in related field desirable
Master’s degree preferred
Preference for experience in airline catering and/or multi-site manufacturing environment.
A proven track record of successful results.

Responsibilities

Oversee that all agreed customer requirements are consistently met within the local operations.
Coordinate efforts to uphold internal quality standards and specifications.
Define and establish local quality standards and processes to address specific unit needs.
Implement and maintain local Quality Management System (QMS) aligned with global standards.
Support execution of the Quality Roadmap milestones and strategic initiatives.
Implement mechanisms to monitor quality performance, identify trends, and report deviations or risks to relevant stakeholders.
Analyze quality metrics to drive data-informed decisions and corrective actions.
Drive local governance and auditing activities to ensure compliance and identify areas for enhancement.
Lead local quality projects aimed at improving product and service delivery.
Support root cause analysis of quality issues and lead the implementation of preventive and corrective actions.
Identify and facilitate opportunities for continuous improvement within local operational processes.
Collaborate across departments to ensure seamless integration of quality practices within daily operations.
Act as a liaison between the unit and regional/global quality teams to support alignment and consistency.
Lead the investigation of customer complaints and trends, delivering timely and precise reports to commercial and customer service teams.
Promote and instill a culture of quality awareness across all levels of the unit.
Develop and deliver quality training to operations teams to support understanding and execution of standards.
Lead local quality awareness campaigns and initiatives to engage staff and reinforce best practices.