Quality Performance Trainer

Dynamic Workforce Solutions•Center, TX

3d•Onsite

About The Position

Quality Performance Trainer Dynamic Workforce Solutions contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results. Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve. In this role, you will impact our daily operations by completing analysis of workforce activities and submissions to ensure compliance and adherence to contract requirements. You will have the opportunity to enhance training and development with staff by applying statistical data accompanied by effective communication of findings ability to make recommendations.

Requirements

Bachelor's Degree from an accredited college or university or equivalent experience.
Two years of relevant work experience.
Requires working knowledge of WIOA, Welfare Transition, SNAP, ES/UI, Trade Adjustment Agreement (TAA) and all applicable local Workforce Service programs.
Familiarity with applicable federal, state and local laws and regulations required.
Must possess strong data entry skills and be proficient in Microsoft Office products with the ability to use various software programs for correspondence, reports, statistical compilation, analysis and data base access.
Ability to clearly and concisely communicate via presentations, in person, written, and oral communications.
Ability to work in a fast-paced, team environment and to work independently with minimal direction.
Excellent interpersonal skills and customer-service orientation.
Must have valid driver's license and adequate vehicle insurance coverage.

Nice To Haves

Experience with state data systems preferred.

Responsibilities

Conduct quality reviews; using statistical sampling, auditing and observation of work-in-progress to evaluate compliance with policies and procedures and adherence to contract requirements.
Identify, review and implement a plan for regular monitoring of data required.
Review client eligibility and expenditure requests as applicable.
Monitor files, reports and payment requests submitted by staff to ensure compliance with local, state and federal requirements.
Document staff performance including, but not limited to, client enrollment, expenditure requests and any recommend coaching or training that may be needed.
Prepare monitoring documents and reports for the purpose of dissemination and improvement performance efforts.
Communicate data findings in an effective manner to make positive recommendations for continued improvement of staff competency.
Coordinate with management and leads to schedule continued training sessions with staff as applicable.
Develop and administer training programs for all employees in various classroom formats. This can include training materials such as texts, handouts, class exercises or assessment tools.
Review operational procedures and processes to ensure compliance and provide technical assistance to center staff in process/quality improvement.
Maintain accurate records to include training schedules, attendance records and pre/posttest evaluations.
Update and maintain document control systems.