Quality, Patient Safety & Experience Analyst

CarePartners • Waterloo, ON

3d • CA$56,500 - CA$70,000

About The Position

Quality, Patient Safety & Experience Analyst supports organizational efforts to improve quality of care, patient safety, and patient experience using data, performance monitoring, and evidence and reports to the Manager, Quality and Patient Experience. Working under the guidance of managers and senior team members, this role contributes to the collection, validation, analysis, and reporting of quality‑related information to support routine monitoring, evaluation, and improvement activities. The Specialist assists in developing and maintaining reports, dashboards, and performance indicators that help teams understand performance trends and reflect on opportunities for improvement. The role supports the consistent use of data definitions and measurement approaches and helps ensure information is accurate, timely, and well documented. This position collaborates with operational and shared services teams to support improvement initiatives and external accountability requirements, such as accreditation. The focus of the role is on building foundational skills in quality measurement, patient safety, and patient experience, while contributing reliably and thoughtfully to team‑based improvement and learning.

Requirements

• Three (3) years of relevant post-secondary education and three (3) years of job-related work experience.
• Quality and/or patient safety education, knowledge and ability to apply quality improvement principles and practices.
• Proven critical thinking abilities related to clinical events
• Excellent organizational skills and high attention to quality and detail, combined with the ability to manage multiple high priority tasks within a fast-paced service environment
• Excellent verbal, written communication and engagement skills
• Exceptional analytical and problem-solving skills.
• Excellent knowledge of Microsoft Office Suite including Word, PowerPoint, Excel and Visio.

Nice To Haves

• Customer Service experience is an asset.
• Working knowledge of Health/Homecare industry and contractual relationship between Ontario Health atHome and CarePartners an asset.

Responsibilities

• Supports the extraction, validation, and management of data across quality, patient safety, and patient experience sources
• Monitors the quality and integrity of event reporting data, including event type and severity classification
• Ensure accuracy of event reports in accordance with policies and frameworks. Supports event review meetings and root cause analyses, including triaging events, preparation of materials, event chronologies, and record maintenance
• Provides user support for the event reporting system and develops and distributes communications to support standardized use and compliance
• Develops, updates and distributes informational communications to users as required to ensure standardization in user compliance
• Evaluates and proposes modifications to relevant systems and processes, procedures and policies to improve operational efficiency and effectiveness and to ensure provincial standardization
• Assists in the development and maintenance of dashboards, scorecards, and reports supporting: Quality and performance monitoring, Patient safety indicators, Patient experience measures, External reporting and accreditation evidence
• Conducts routine and ad hoc analyses to support monitoring, evaluation, and quality improvement activities
• Analyze patient feedback (surveys, complaints, compliments) to identify improvement opportunities
• Supports the accreditation cycle, including preparation for the on-site visit, assessment of priority processes in alignment with Accreditation Canada requirements and standards
• Partner with Operations to enhance patient satisfaction and outcomes
• Support patient-partnered care initiatives and engagement strategies
• Assists with improving and automating reporting processes to support timely and consistent performance monitoring
• Maintains accuracy, consistency, and documentation of data definitions, methodologies, and reporting standards
• Contributes to the interpretation of quality, safety, and patient experience trends in collaboration with Managers, Directors, and senior team members
• Contributes to program, project, and initiative evaluations related to quality and patient safety
• Contributes to ongoing accreditation readiness and external accountability requirements and preparation for on-site visit
• Contributes to team‑based learning and continuous improvement activities and organizational education content and material

Benefits

• Competitive salary
• Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points
• Inspiring leadership and opportunities for professional growth
• Rewarding and meaningful work in healthcare

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree