Revenue Specialist III, ROPS

DaVita Kidney Care • 09507 - Colorado Remote, CO

2d • $21 - $28 • Onsite

About The Position

We are seeking a highly motivated and detail-oriented teammate to join us as a Quality Oversight Specialist within ONEReg. In this role you will be an integral part of Registration ensuring we are providing a high level of service to our patients and partners, fostering an environment of continuous improvement and driving overall department success.

Requirements

• Strong knowledge of internal Registration processes and BDPs and DaVita Policies and Procedures.
• Demonstrates self-awareness through EQ and Relationship management, understands how behavior affects others, uses empathy to manage interactions successfully
• Strong communication and interpersonal skills, both written and verbal: The position involves regular communication and coaching with various teammate levels and roles within Registration.
• Ability to maintain confidentiality and discretion to exercise sound judgement regarding teammate performance and metrics and internal business relationships.
• Passion for driving team success and supporting teammate development.
• High level of learning agility, a natural curiosity for continuous learning that drives improvement
• High attention to detail with a commitment to delivering accurate results.
• Self-starter who will thrive in a collaborative environment where members are hands-on and have a voice in business decisions
• Intermediate proficiency in Microsoft Office, including Excel and Outlook.
• Consistent, regular, punctual attendance as scheduled.

Nice To Haves

• Minimum of two (2) years of revenue cycle experience with an emphasis on Registration/Insurance Verification.
• Experience in training, coaching, auditing or process development
• Knowledge or experience working with a variety of healthcare insurance payers is preferred.

Responsibilities

• Understand and leverage internal Registration business processes, policies and procedures.
• Utilize the ONEReg audit tool to conduct thorough audits of teammates' work to ensure accuracy and adherence to processes.
• Execute coaching and feedback sessions with teammates to support professional growth and improve performance.
• Provide timely and accurate detailed results reporting to Teammates and Leadership.
• Maintain accurate detailed record of audits and coaching sessions.
• Identify trends and guide development of targeted workshops to improve department accuracy and efficiencies.
• Coordinate BDP updates and develop new processes based on team opportunities or industry changes.
• Foster an environment of continuous improvement, encouraging best practices and proactive problem-solving.
• Adapts to differences in communication and learning styles.
• Seeks to understand and applies new or complex concepts.
• Work effectively within a team, facilitate positive interactions, and assist teammates in achieving department accuracy metrics.
• Practice active listening skills, be receptive to feedback from peers and leadership.
• Ad hoc support on research or special projects as needed.

Benefits

• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed