Quality Operations Manager

Expleo•Kinston, NC

5d•$100,000 - $120,000•Onsite

About The Position

The Quality Operations Manager will play a critical leadership role in supporting aerospace manufacturing operations by ensuring product conformity, compliance with customer and regulatory requirements, and the successful execution of quality initiatives across the Airbus A350 program. This position offers the opportunity to lead a high-performing quality team within a dynamic aerospace manufacturing environment where safety, quality, operational excellence, and customer satisfaction are essential to success.

Requirements

Bachelor's degree in Engineering, Quality, Manufacturing, Industrial Technology, or a related technical field
Minimum 7+ years of aerospace manufacturing quality experience
Minimum 3+ years of leadership or management experience
Experience supporting commercial aerospace programs
Strong understanding of AS9100 quality management systems, root cause corrective action (RCCA), non-conformance management, first article inspection (AS9102), continuous improvement methodologies, statistical process control (SPC) and risk management
Experience working directly with OEM customers and production leadership teams
Strong problem-solving, analytical, and decision-making abilities
Excellent communication, leadership, and customer relationship management skills
Ability to support operations across multiple shifts and work a flexible schedule as required

Nice To Haves

Airbus aircraft experience strongly preferred
Experience supporting Airbus A350 aircraft programs
ASQ Certified Quality Engineer (CQE) or related quality certifications
Lean Six Sigma Green Belt or Black Belt certification
Experience managing multi-shift quality teams
Familiarity with aerospace composite structures and assembly operations
Knowledge of SAP, MES, and aerospace quality documentation systems
Experience working in highly regulated aerospace manufacturing environments
Advanced continuous improvement and operational excellence experience
Aerospace quality management training and leadership development certifications

Responsibilities

Lead daily quality operations supporting manufacturing activities
Manage, mentor, and develop Quality Engineers, Quality Inspectors, and quality support personnel
Serve as the primary quality escalation point for operational, manufacturing, and customer concerns
Provide leadership coverage across both first and second shift operations to ensure operational continuity and employee support
Foster a culture of accountability, quality excellence, teamwork, and continuous improvement throughout the facility
Ensure compliance with customer, regulatory, and industry quality requirements
Maintain adherence to AS9100 quality standards and aerospace industry best practices
Conduct quality reviews, audits, and performance assessments to ensure program objectives are achieved
Support customer and regulatory audits while ensuring timely closure of findings and corrective actions
Ensure quality documentation, inspection records, and manufacturing processes meet established standards and requirements
Lead containment actions, non-conformance management, and discrepancy resolution activities
Drive Root Cause Corrective Action (RCCA) initiatives utilizing structured problem-solving methodologies
Partner with production, engineering, manufacturing, and supplier quality teams to resolve quality concerns
Monitor corrective and preventive actions to ensure timely and sustainable resolution of identified issues
Support risk mitigation activities and promote proactive quality management practices
Monitor and improve key performance metrics related to Safety, Quality, Cost, Delivery, and People (SQCDP)
Analyze quality trends and establish action plans to improve product quality and operational performance
Develop and implement continuous improvement initiatives utilizing Lean Manufacturing and Six Sigma principles
Support Statistical Process Control (SPC) initiatives and data-driven decision-making processes
Drive operational excellence through process optimization and performance improvement programs
Partner closely with production, engineering, manufacturing, and supplier quality organizations
Build and maintain strong relationships with customer representatives and key stakeholders
Support commercial aerospace manufacturing operations while ensuring customer expectations are met
Communicate quality performance, risks, and improvement initiatives to leadership and customer teams
Contribute to strategic quality planning and execution across the Airbus A350 program