Quality Operations & Compliance Manager

Tyndale USA•Pipersville, PA

21h•Onsite

About The Position

Tyndale is seeking an experienced Quality Operations & Compliance Manager to lead onsite Quality operations at our Bucks County based Distribution Center. This hands-on leader will take ownership of Tyndale’s day-to-day Quality function while helping build and strengthen scalable quality and compliance processes across the organization. In this role, you’ll oversee supplier quality, inspections, defect management, and certification compliance while partnering cross-functionally to ensure products consistently meet regulatory requirements, customer expectations, and internal standards. You’ll play a key role in improving processes, driving operational discipline, and supporting Tyndale’s continued growth. This is a great opportunity for a leader who thrives in fast-paced environments, enjoys solving challenges in real time, and wants to make a lasting impact by building a strong quality culture and continuously improving operations. The Tyndale Company is a private, 9x Top Workplace winner and an industry leading national supplier of arc-rated flame-resistant clothing (FRC) to the energy sector – including utilities, oil and gas, transportation, chemical manufacturing, and NFPA 70E markets. We’re a family-owned business providing a retail-style apparel experience to hundreds of thousands of energy workers across the US and Canada. We’re the leading distributor of innovative FRC solutions, and the largest industrial supplier of Carhartt FR, Ariat FR, and Wrangler FR clothing.

Requirements

Bachelor’s degree in Quality, Engineering, Manufacturing, or related field preferred or equivalent combination of related education, experience, and training will be considered.
7+ years in quality, manufacturing, or supply chain environments
3+ years in a leadership or supervisory role
Experience building or scaling quality and/or compliance programs strongly preferred
Strong understanding of quality operations, supplier quality, and inspection processes
Experience with compliance programs, certifications, and audit readiness (UL, ASTM, NFPA, ISO, or similar)
Experience developing SOPs, manuals, and controlled documentation systems
Familiarity with AQL, defect tracking, and quality reporting systems
Ability to translate regulatory requirements into operational processes
Hands-on leader who can operate tactically while building for the future
Strong organizational and execution skills
Ability to create structure in ambiguous or developing environments
Effective communicator who can drive alignment and accountability
Practical, solutions-oriented mindset

Responsibilities

Build and structure the Quality function to support current operations and future growth
Establish clear workflows, ownership, and standard operating procedures across all quality activities
Develop and maintain quality documentation, including procedures, manuals, and work instructions
Identify gaps in current processes and implement scalable solutions
Oversee execution and maintenance of product compliance programs and certifications (e.g., UL, ASTM, NFPA)
Ensure processes are in place to support ongoing certification requirements, audits, and renewals
Drive organization and control of compliance documentation, records, and traceability systems
Partner cross-functionally to ensure compliance requirements are understood and consistently executed
Identify compliance risks and ensure appropriate escalation and resolution
Lead daily execution of the Quality function, including prioritization, workload management, and issue resolution
Establish and maintain operating cadence (daily/weekly reviews, escalation tracking, performance follow-ups)
Ensure timely and effective response to quality issues across inbound, returns, and supplier-related concerns
Manage, coach, and develop quality team members
Support hiring and onboarding as the function expands
Establish clarity around roles, responsibilities, and expectations
Balance hands-on involvement with delegation as team capabilities grow
Ensure consistent execution of established quality systems, standards, and processes
Oversee effectiveness of supplier quality, compliance validation, inspection programs, and defect management
Identify breakdowns in execution and implement corrective actions
Ensure alignment and consistency across all locations
Act as the central point of coordination for quality-related activities across all processing areas
Drive timely resolution of issues, ensuring clear ownership and follow-through
Translate quality and compliance requirements into actionable plans across teams
Reinforce accountability for quality outcomes across the organization
Own day-to-day escalation process for quality and compliance issues
Ensure risks are identified, prioritized, and addressed appropriately
Support structured, risk-based decision-making
Provide clear recommendations and visibility to leadership
Drive ongoing improvement of quality and compliance processes
Build a proactive approach to risk identification and prevention
Ensure systems and processes scale with business growth and complexity
Promote consistency, discipline, and accountability across the function