Quality Operations Associate

Cameleon RH•Pointe-Claire, QC

4d•Onsite

About The Position

At Caméléon, we believe that happiness at work comes from the right match between the right role, the right company, the right manager, and a stimulating environment where you can thrive. Today, we are offering an exciting opportunity to join a well-established company in the medical device industry, where quality, innovation, and patient safety are at the heart of everything they do. If you are passionate about quality, detail-oriented, and enjoy understanding, analyzing, and improving processes, this opportunity could be exactly what you are looking for!

Requirements

College diploma (DEC) in a scientific field
Minimum of 3 years of experience in an ISO 13485 regulated environment
Experience in Quality Assurance (QA), ideally with complaint handling or CAPA
Good understanding of Quality Management Systems (QMS)
Strong communication skills in both French and English (written and spoken)
Strong attention to detail, analytical mindset, and sound judgment
Ability to manage multiple priorities in a fast-paced environment
Team player with a strong customer-centric mindset

Nice To Haves

Experience in complaint handling
In-depth knowledge of ISO 13485
Experience with QMS and ERP systems
Training or certification in Quality Assurance or Root Cause Analysis

Responsibilities

Manage customer complaints in an ISO 13485 regulated environment
Lead and support quality investigations (root cause analysis, risk assessment, resolution)
Ensure proper tracking and effectiveness of CAPAs (Corrective and Preventive Actions)
Collaborate with cross-functional teams to resolve quality issues
Identify trends and recommend improvement actions
Participate in internal audits and support compliance with the Quality Management System (QMS)
Maintain accurate and compliant documentation in line with regulatory requirements
Actively contribute to continuous improvement of quality processes