Quality Manager

SGS•Lakefield, ON

8d•CA$84,000 - CA$100,000•Onsite

About The Position

The Quality Manager is responsible for leading the development, implementation, maintenance, and continuous improvement of the Quality Management System (QMS) in Minerals, Natural Resources, Canada. The role ensures compliance with applicable standards, accreditation requirements, regulatory obligations, and customer expectations. The Quality Manager partners with operational leaders and stakeholders to promote quality excellence, manage audit and compliance activities, support risk management initiatives, and drive continuous improvement across the organization.

Requirements

Minimum 5 years of relevant experience in quality management, quality assurance, compliance, or a related field required.
Knowledge of Quality Management Systems and quality assurance principles.
Knowledge of applicable industry standards, regulatory requirements, and auditing practices.
Strong analytical, organizational, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office applications and quality management tools.
Strong project management and stakeholder management skills.

Nice To Haves

Bachelor's degree in a technical, engineering, science, business, or related discipline preferred.
Experience managing quality systems and audit programs preferred.
Supervisory or leadership experience preferred.

Responsibilities

Develop, implement, maintain, and continually improve the Quality Management System (QMS) - ISO/IEC 17025.
Ensure QMS documentation, records, and procedures remain current and effectively implemented.
Establish and maintain effective document control processes.
Ensure personnel are trained, qualified, and competent to perform assigned responsibilities.
Coordinate internal and external audits and support accreditation activities.
Lead investigations relating to nonconformances, customer complaints, and quality concerns.
Facilitate corrective and preventive action processes and verify effectiveness.
Support risk assessments and continuous improvement initiatives.
Analyze quality data and trends to identify opportunities for improvement.
Provide quality guidance and technical support to operational teams and leadership.
Develop and deliver training related to quality systems, procedures, and compliance requirements.
Collaborate with cross-functional stakeholders to improve processes and customer satisfaction.
Provides leadership, coaching, and guidance regarding quality management requirements and best practices.
Supervises and develops assigned personnel and supports recruitment, onboarding, training, and performance management activities as required.
Balances operational requirements with quality, compliance, and customer expectations while managing multiple priorities, audits, investigations, and improvement initiatives.
Investigates quality issues, determines root causes, evaluates risks, develops corrective actions, interprets standards and regulations and analyzes trends to support informed decision-making.