Quality Manager

Automation Displays•Eau Claire, WI

13d•Onsite

About The Position

The Quality Manager ensures that the organization meets industry standards and regulatory requirements while maintaining high-quality products and services. The Quality Manager plays a critical role in maintaining the trust and satisfaction of customers and stakeholders by ensuring that products and services meet high-quality standards and comply with relevant regulations.

Requirements

Bachelor's degree in Engineering, Quality, or Business
10+ years' experience in operations, quality, and continuous improvement
Certification in Lean, Six Sigma, or other Continuous Improvement
Ability to prepare and maintain accurate paper-based and electronic documentation, correspondence, and records
Ability to handle sensitive customer and employee information with discretion, confidentiality, and sensitivity
Ability to successfully interact and communicate with all levels of the organization
Ability to perform moderately complex and diverse tasks with minimal supervision, and to recognize and solve issues before they become crises
Effective written, verbal, and interpersonal communication skills. Excellent grammar and strong writing/editing and proofreading
Strong organization skills, able to work well under pressure and manage several tasks simultaneously
Strong project management skills

Responsibilities

Develop, implement, monitor and manage quality control systems and tools to ensure continuous production meets or exceeds established standards and regulatory requirements.
Manage and maintain the ISO9001 QMS system. Participate in annual internal and external ISO 9001 audits.
Conduct regular audits and reviews to ensure adherence to industry standards, legal compliance, and customer expectations. This includes preparing audit plans and managing audit findings.
Develop and implement proactive supplier audits for preventative quality assurance.
Oversee the documentation system for quality procedures, standards, and specifications, ensuring they are controlled and up-to-date and compliant with regulatory requirements.
Collaborate with various departments to integrate quality considerations into new product development and existing product improvements.
Provide training and support to staff on quality standards and compliance obligations, fostering a culture of quality within the organization.
Advocate and promote a Quality culture with Continuous Improvement and LEAN methodologies.
Analyze Quality data to establish action plans. This includes both proactive and reactive quality action plans.
Use Risk Based thinking / methodologies to ensure all action plans will result in sustainable improvements.
Lead and train on Root Cause Investigations, and Corrective and Preventive Action (CAPA/8D) activities.
Investigate and fix troubleshooting issues with inspection processes. Automate whenever possible.
Perform daily “go and see” activities. Lead or participate in problem solving teams and kaizen events to improve operating performance.
Read and interpret simple electrical specifications, wiring, and circuit diagrams to have a better understanding of production roles.
Provide problem-solving support for production operations.
Conduct weekly one-on-one meetings with each team member.
Attend daily, weekly, monthly, quarterly, annual, and strategic meetings as required.
Exemplify the Company Values of: Respect, Ownership, Innovation, and Community
Accept other duties and responsibilities as assigned or when required by customer needs.
Be willing to learn and grow!