Quality Manager, SB

The Step2 Company, LLC•Streetsboro, OH

81d•Hybrid

About The Position

Manage and champion the Quality Management System (QMS) and continual improvement of product quality at the Streetsboro, Ohio plant. This role oversees the plant Quality Control department. The Quality Manager will plan, direct, and coordinate the work activities and resources necessary for manufacturing products in accordance with cost, quality specifications, and metrics/KPIs. This includes developing and maintaining quality checks and systems to improve the processing of raw materials and components into quality finished goods for the retailer and consumer marketplace, regardless of product category.

Requirements

Minimum 5 years of related work experience in quality assurance.
Broad technical knowledge in the plastic industry, quality, and engineering.
Minimum of 3-5 years of experience in a lean manufacturing environment (Agile & Kaizen).
Knowledge and experience in ISO 9000 (Documentation of processes, procedures, etc.).
Previous training, experience, or certification in quality auditing.
MRP/ERP/Oracle experience and project management are critical.
Proficient skills in Microsoft Office (Outlook, Word, Excel, Access & Powerpoint).
Ability to work independently in a fast-paced environment and implement change.

Nice To Haves

Bachelor's degree or four-year technical degree in a relevant field preferred.
Six Sigma Black Belt Certification a plus but not necessary.

Responsibilities

Promote and drive opportunities for Quality improvement throughout the organization by identifying root causes.
Issue corrective/preventative actions, create, track, and report on various key quality metrics/KPIs.
Represent Quality in various product-related meetings.
Drive standardization and cost reductions.
Measure through internal and external auditing.
Develop and mentor plant QC personnel and inspectors for succession planning.
Provide guidance and coaching to utilize sound quality principles for continuous improvement.
Develop quality training programs and regular cadence for plant-wide utilization.
Perform annual performance reviews and discipline employees as necessary.
Function as a critical catalyst resource for continuous improvement.
Recommend process improvement initiatives and provide technical assistance to manufacturing, retailers, and suppliers.
Serve as a member of the plant management team to define, improve, and achieve quality metrics and organizational goals.
Work with Plant Managers to ensure consistency, standardization, and reduced costs.
Update management on current quality threats and opportunities with data analysis.
Create and maintain a systems approach to quality management based on best practices and standards such as ISO 9001.
Manage and coordinate software databases such as SharePoint, Oracle, and Power BI.
Coordinate and maintain the hold tag system, incoming receiving, on-line inspection processes, and internal audits.
Participate and help coordinate annual retailer third-party audits.
Schedule and maintain the internal calibration process and records.
Maintain and report quality metrics for the Streetsboro plant.
Track Cost of Quality and other cost improvement projects.
Work with supply chain personnel on supplier rating scorecards.
Manage the plant's annual Quality department budget, including labor, tools, and resources.
Perform other duties or responsibilities as assigned by the Senior Director of Quality.