Quality Manager

Holman Logistics•Commerce, GA

23h•$79,000 - $79,000

About The Position

To successfully execute this role, an individual must be capable of satisfactorily fulfilling each essential duty. Reasonable accommodations may be provided to assist qualified individuals with disabilities in performing the essential functions. Essential Functions Statement(s) Ensures the integrity of quality through timely and precise audits. Implements customer quality requirements and identifies internal issues for resolution prior to shipping. Visits and documents customers to facilitate quality enhancements. Organizes and leads initiatives aimed at elevating quality levels by refining processes and emphasizing Team Member work efficiencies. Provides development for Team Member quality performance as necessary. Ensures adherence to quality routines specified in the site process matrix and Standard Operating Procedures (SOPs). Collaborates with other regional sites to exchange quality and Best Practice initiatives. Enhances quality and productivity by comprehending job standards for each function and assessing performance variances to determine root causes and corrective measures. Engages in the collection of performance metrics in alignment with customer expectations. Contributes to the completion of Workshop Action Plans, projects, and the sharing/implementation of best practices. Carries out additional responsibilities as required by customers and management. Maintains reliable attendance during scheduled shifts. Executes all tasks in accordance with relevant safety and security standards. Performs any other duties as assigned or necessary. POSITION QUALIFICATIONS Attendance - Capability to adhere to the required schedule and arrive punctually at work. Willingness and ability to engage in voluntary or mandatory overtime during peak seasons. Flexibility to work all shifts, including days, nights, weekends, and holidays. Communication - Proficiency in effectively conveying information both in writing and verbally in a polite and professional manner. Ability to comprehend and execute verbal and written instructions. Skill in selecting and utilizing suitable communication methods. Mathematics - Competence in performing basic mathematical operations (addition, subtraction, multiplication, and division) across all units of measure, including whole numbers, fractions, and decimals. Ability to calculate rates, ratios, and percentages, as well as to create and interpret graphs. Language - Proficiency in reading and interpreting documents such as safety regulations, operating and maintenance instructions, and procedural manuals. Capability to compose routine reports and correspondence. Ability to communicate effectively in front of groups comprising customers, team members, and management. Diversity Oriented - Skill in working effectively with individuals of varying ages, genders, races, ethnicities, religions, or job types. Relationship Building - Ability to cultivate and sustain effective working relationships with customers, colleagues, and management. Productivity - Capability to uphold a level of output that meets or surpasses established standards. Ability to work autonomously without distractions. Paperwork Completion - Proficiency in completing necessary documentation accurately and neatly, adhering to established guidelines. Paperwork Verification - Ability to verify documentation to ensure that customers receive the correct products. Skill in inspecting the condition of incoming and outgoing products to guarantee quality. Organized - Capability to follow a systematic approach in executing tasks. Planning/Organizing - Demonstrates the capability to prioritize and plan work activities effectively; utilizes time efficiently; prepares for additional resources; establishes goals and objectives; organizes or schedules the tasks of others; formulates realistic action plans. Customer Service - Handles challenging or emotional customer situations; addresses customer needs promptly; seeks customer feedback to enhance service; responds to requests for assistance; fulfills commitments. Accountability - Possesses the ability to accept responsibility and be accountable for his/her actions. Accuracy - Capable of executing work with precision and thoroughness. Actively seeks opportunities to enhance and promote quality. Adaptability - Exhibits the ability to adjust to changes in the workplace; manages competing demands; modifies approach or method to best suit the situation; capable of handling frequent changes, delays, or unforeseen events. Autonomy - Demonstrates the ability to work independently with minimal oversight. Personal Appearance - Maintains appropriate attire for the position; ensures personal grooming is up to standard. Complies with facility dress code and hygiene standards. Safety Awareness - Possesses the ability to recognize and rectify conditions that impact Team Member safety.

Requirements

Attendance - Capability to adhere to the required schedule and arrive punctually at work. Willingness and ability to engage in voluntary or mandatory overtime during peak seasons. Flexibility to work all shifts, including days, nights, weekends, and holidays.
Communication - Proficiency in effectively conveying information both in writing and verbally in a polite and professional manner. Ability to comprehend and execute verbal and written instructions. Skill in selecting and utilizing suitable communication methods.
Mathematics - Competence in performing basic mathematical operations (addition, subtraction, multiplication, and division) across all units of measure, including whole numbers, fractions, and decimals. Ability to calculate rates, ratios, and percentages, as well as to create and interpret graphs.
Language - Proficiency in reading and interpreting documents such as safety regulations, operating and maintenance instructions, and procedural manuals. Capability to compose routine reports and correspondence. Ability to communicate effectively in front of groups comprising customers, team members, and management.
Diversity Oriented - Skill in working effectively with individuals of varying ages, genders, races, ethnicities, religions, or job types.
Relationship Building - Ability to cultivate and sustain effective working relationships with customers, colleagues, and management.
Productivity - Capability to uphold a level of output that meets or surpasses established standards. Ability to work autonomously without distractions.
Paperwork Completion - Proficiency in completing necessary documentation accurately and neatly, adhering to established guidelines.
Paperwork Verification - Ability to verify documentation to ensure that customers receive the correct products. Skill in inspecting the condition of incoming and outgoing products to guarantee quality.
Organized - Capability to follow a systematic approach in executing tasks.
Planning/Organizing - Demonstrates the capability to prioritize and plan work activities effectively; utilizes time efficiently; prepares for additional resources; establishes goals and objectives; organizes or schedules the tasks of others; formulates realistic action plans.
Customer Service - Handles challenging or emotional customer situations; addresses customer needs promptly; seeks customer feedback to enhance service; responds to requests for assistance; fulfills commitments.
Accountability - Possesses the ability to accept responsibility and be accountable for his/her actions.
Accuracy - Capable of executing work with precision and thoroughness. Actively seeks opportunities to enhance and promote quality.
Adaptability - Exhibits the ability to adjust to changes in the workplace; manages competing demands; modifies approach or method to best suit the situation; capable of handling frequent changes, delays, or unforeseen events.
Autonomy - Demonstrates the ability to work independently with minimal oversight.
Personal Appearance - Maintains appropriate attire for the position; ensures personal grooming is up to standard. Complies with facility dress code and hygiene standards.
Safety Awareness - Possesses the ability to recognize and rectify conditions that impact Team Member safety.
Education: High School Graduate or General Education Degree (GED) preferred.
Experience: Three (3) years related experience in warehouse or manufacturing environment.
Computer Skills: Intermediate computer or tablet skills.

Responsibilities

Ensures the integrity of quality through timely and precise audits.
Implements customer quality requirements and identifies internal issues for resolution prior to shipping.
Visits and documents customers to facilitate quality enhancements.
Organizes and leads initiatives aimed at elevating quality levels by refining processes and emphasizing Team Member work efficiencies.
Provides development for Team Member quality performance as necessary.
Ensures adherence to quality routines specified in the site process matrix and Standard Operating Procedures (SOPs).
Collaborates with other regional sites to exchange quality and Best Practice initiatives.
Enhances quality and productivity by comprehending job standards for each function and assessing performance variances to determine root causes and corrective measures.
Engages in the collection of performance metrics in alignment with customer expectations.
Contributes to the completion of Workshop Action Plans, projects, and the sharing/implementation of best practices.
Carries out additional responsibilities as required by customers and management.
Maintains reliable attendance during scheduled shifts.
Executes all tasks in accordance with relevant safety and security standards.
Performs any other duties as assigned or necessary.